Andrew Schalbrack
Eugene,OR
Summary
Customer Service Representative with 28 years of experience, enthusiasm and face to face sales. Continuing to utilize my proven customer service, sales, and communication skills to effectively further my career in a role with your company. Hardworking skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in adverse environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Floor Technician
ChemDry
Eugene, OR
02.2020 - 02.2022
- Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
- Used floor buffing equipment to clean and maintain hardwood, ceramic and laminate floors.
- Traveled in company van from Lane County to most all the Oregon coast doing evaluations for residential and business owners. Recommending the best cleaning solution and implementing the labor and product for the customers specific needs.
- Received multiple awards for consistent excellent Google customer reviews
Produce Clerk
Capella's Market
Eugene, OR
12.2016 - 12.2020
- Moved seasonal product to high flow areas to increase impulse purchasing and sales
- Assisted customers, providing information on pricing, purchases and products
- Organized inventory and performed breakdowns of produce
- Helped manager order product to sell for next day
- Merchandised products on sales floor and assembling promotional displays
- Increased sales by handing out food samples and by recommending additional items to customers
- Rotated product to help save waste
- Awards received for excellent customer service.
Customer Service Representative
OfficeMax
Eugene, United States
12.2016 - 12.2020
- Assisting customers to determine which products meet their specific requirements
- Strong understanding of product description and functionality
- Excellent sales history
- Enthusiastic customer interaction
- Awarded Employee of the month on multiple occasions
- Multiple team awards received as a result of co-worker training, loss prevention detection, and customer surveys.
- Provided information regarding charge accounts and loyalty programs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Represenative
Rite Aid
07.2016 - 10.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cook
Customer Service
Eugene, OR
11.2014 - 07.2016
- Southtowne living center
- Dietary chef responsible for preparing meals with strict ingredient requirements
- Verified that prepared food meets requirements for quality and quantity
- Required information about daily menus to help coordinate cooking schedules
- Clean food preparation areas, cooking surfaces, and utensils
- Maintain sanitation, health, and safety standards in work areas
- Promoted healthy eating within budget requirements while meeting company standards and adhering to instruction by resident care professionals
- CPR training included.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Communicated closely with servers to fully understand special orders for customers.
Education
G.E.D -
Mt. hood Community College
Skills
- Attention to detail
- Improving Customer Experience
- Building Customer Loyalty
- Time Management
- Interpersonal Skills
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Product Knowledge
- Cross Selling / Upselling
- Stockroom Maintenance
- Quality and Defect Control
Certification
Trained with fork lifts, pallet jacks and boom-trucks
Timeline
Floor Technician
ChemDry
02.2020 - 02.2022
Produce Clerk
Capella's Market
12.2016 - 12.2020
Customer Service Representative
OfficeMax
12.2016 - 12.2020
Customer Service Represenative
Rite Aid
07.2016 - 10.2016
Cook
Customer Service
11.2014 - 07.2016
G.E.D -
Mt. hood Community College