SHANNON DAHL
COLUMBIA,MO.
Summary
Knowledgeable and dedicated service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Financial Service Operations Representative
DST Systems
Remote, MO
03.2022 - Current
- Perform daily account activities to provide excellent service to our customers by processing financial service requests with efficiency and accuracy
- Execute service requests, which include purchases, redemptions, transfers, exchanges, account maintenance and new account set-up
- Review transactions for quality, ensuring the accuracy of the work entered; escalating areas of concern as needed for quality improvement purposes
- On occasion, work with clients over the phone in order to resolve complex issues
Server and Bartender
Willies Fieldhouse Pub
Columbia, MO
10.2018 - 12.2021
- Maintained full knowledge of bar and menu items and made recommendations
- Responsible for greeting guests, taking their order, and entering into POS system
- Engaged in small talk with customers and entertained future visits
- Worked with money and balanced cash drawers at the end of shifts
Sales & Social Media Representative
Vector Marketing Company
St. Peters, MO
05.2019 - 09.2019
- Demonstrated proficiencies in call center environment
- Greeted and coordinated with visitors and guests in the office
- Scheduled meetings and appointments with consumers
- Organized files for customer and client records
- Researched target audience and discovered current trends
- Developed effective and engaging content on a daily basis
Education
Bachelor of Arts - Communication
University of Missouri - Columbia
Columbia, MO12.2021
Skills
- Client Service
- Excellent people skills
- Relationship Building
- Problem-solving skills
- Marketing
- Social Media
- Strategic Planning
- Cash Handling
- Organization
- Google Certificates
Affiliations
Conversation Partner Volunteer for the Asian Affairs Center Columbia, MO
- Paired with various Asia natives visiting from all different parts of the continent
- Established connections and endless relationships
- Advanced recognition and appreciation of the many cultures around campus at the University of Missouri
- Initiated new and enjoyable ways to celebrate the culture within Asia
- Overcame language and cultural barriers to gain a deeper understanding
- Accepted the Multicultural Certificate and Scholarship
Alpha Phi Sorority Member Columbia, MO
- Participated in all philanthropy events, homecoming festivities, chapter meetings, and intramural sports
- Served as Assistant Director on the philanthropy committee
Timeline
Financial Service Operations Representative
DST Systems
03.2022 - Current
Sales & Social Media Representative
Vector Marketing Company
05.2019 - 09.2019
Server and Bartender
Willies Fieldhouse Pub
10.2018 - 12.2021
Bachelor of Arts - Communication
University of Missouri - Columbia
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