Whitney Louis
Sunrise,FL
Summary
Dependency Case Management highly skilled in responding to reports of child abuse or neglect. Approaches cases with calm and objective eye with well-being of all parties in mind. Works cooperatively with law enforcement, court officials and educators to promote welfare of child.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dependency Case Manager
ChildNet
Fort Lauderdale, FL
07.2020 - Current
- Created and updated systems of organization for case service plans and court reports.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Completed regular visitations to check on children, families and home environments.
Customer Service Representative
First Data
Coral Springs, FL
10.2018 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Testing Proctor
Broward College - A. Hugh Adams Central Campus
Davie, FL
08.2014 - 08.2017
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Troubleshot issues with computer-based examinations.
- Validated appropriate identification to allow admission to testing area.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FLSkills
- Verbal and Written Communication
- Decision Making
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Documentation
Certification
Certified Child Welfare Case Manager
Timeline
Dependency Case Manager
ChildNet
07.2020 - Current
Customer Service Representative
First Data
10.2018 - 07.2020
Testing Proctor
Broward College - A. Hugh Adams Central Campus
08.2014 - 08.2017
Bachelor of Arts - Criminal Justice
Florida Atlantic University