Yelyzaveta Khudikovska
Chicago
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
H&M
Chicago, IL
03.2024 - 01.2026
- Delivered exceptional customer service, ensuring a positive shopping experience for all shoppers.
- Managed inventory levels, restocking merchandise to maintain optimal product availability.
- - Share knowledge and skills with colleagues;
- - Describe product to customers and explain the details and care of the product;
- - Listen to customers' needs and wants to determine and recommend the best products;
- - Provide information about product and services;
- - Promote H&M Loyalty program to customers;
- Analyzed sales trends to provide insights for inventory management and product placements.
- Collaborated with team members to execute visual merchandising standards and promotional displays.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
Customer Service Specialist
Monitors.shop
Warsaw, Poland
05.2023 - 01.2024
- - Developed and maintained positive relationships with vendors;
- - Ensured friendly customer service and built long-term relationships with customers;
- - Strengthened communication skills through regular interactions with others;
- - Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Managed order processing and fulfillment, ensuring timely delivery and accuracy.
- Analyzed customer feedback to identify trends and implemented service improvements.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Responded to customer requests for products, services, and company information.
Shop Assistant
Hebe
Warsaw, Poland
05.2020 - 01.2023
- - Checked that products were clearly labeled and organized by size and color;
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
- - Had a friendly conversation with customers to better understand their individual needs;
- - Maintained organization in the store in accordance with cleanliness standards;
- - Developed interpersonal skills by building positive relationships with others;
- - Trained staff;
- Analyzed sales data to identify trends and inform product placement decisions.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Warehouse Shop Assistant
H&M Store
Warsaw, Poland
09.2018 - 08.2020
- - Assisted new employees, shared knowledge of store policies to improve the efficiency of the team;
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and effective replenishment processes.
- Collaborated with visual merchandising team to maintain appealing store displays aligned with brand standards.
- - Described product to customers and explained the details and care of the product;
- - Checked the availability of products, clearly labeled and organized by size or color;
- - Listened to customers' needs and wants to determine and recommend the best products;
- Analyzed sales trends to optimize product placement and maximize sales opportunities within store layout.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- - Recommended alternative products if a product was out of stock.
Hotel Administrator
Hotel "Baron Hartenberg"
Chernivtsi, Ukraine
01.2018 - 08.2018
- - Received requests for reservations;
- Coordinated staff schedules, optimizing workforce efficiency and coverage during peak periods.
- Managed daily hotel operations, ensuring exceptional guest experiences and service quality.
- - Utilized strong analytical and problem-solving skills to develop effective solutions in complex situations;
- - Used critical thinking to analyze problems, evaluate solutions, and make decisions;
- - Organized quality customer service;
- - Coordinated housekeeping activities to ensure high standards of cleanliness throughout the hotel ;
- - Resolved conflict situations.
- Led the development of employee engagement programs that promoted teamwork and increased overall job satisfaction among staff members.
Education
Bachelor's Degree (5 Years Specialist Program) - The Philology Department
Yuriy Fedkovych Chernivtsi National University
Chernivtsi, Ukraine06.2017
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Relationship building
- Product knowledge
- Organization
- Positive customer engagement
- Strong communication and interpersonal skills
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional
English
Professional Working
Timeline
Retail Sales Associate
H&M
03.2024 - 01.2026
Customer Service Specialist
Monitors.shop
05.2023 - 01.2024
Shop Assistant
Hebe
05.2020 - 01.2023
Warehouse Shop Assistant
H&M Store
09.2018 - 08.2020
Hotel Administrator
Hotel "Baron Hartenberg"
01.2018 - 08.2018
Bachelor's Degree (5 Years Specialist Program) - The Philology Department
Yuriy Fedkovych Chernivtsi National University