Dana Clark
Pittsburgh,PA
Summary
Administrative professional skilled in managing county records and public documentation. Successfully coordinated various clerical tasks, ensuring compliance with legal requirements and enhancing operational efficiency. Known for fostering team collaboration and delivering consistent, reliable results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
County Clerk
Allegheny County
07.2022 - Current
- Providing outstanding customer service
- Able to type 45+wpm
- Improved public relations by effectively addressing and resolving citizen inquiries and concerns.
- Managed and maintained official documents by implementing an organized system.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Performed routine data entry
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Ability to use multiple software programs including CPCMS
- Use of county codes
- Ability to meet deadlines
- Always Open for learning
- Great customer service
- Informed customers by mail or telephone of additional steps needed to successfully file documents
- Responded to requests for information from public.
- Assisted newly hired clerks in learning about performance strategies and customer service techniques.
Self-employed
House Cleaning Services
07.2019 - Current
- Maintaining a clean work environment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Accounts Payable Clerk
ProMedica Senior Care
07.2020 - 07.2022
- Very familiar with Basware system, Excel and Word
- Handle payment for company's credit card as well
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Trained new team members on accounts payable processes.
- Evaluated financial records to detect errors and discrepancies.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
Receptionist
ProMedica Health System
07.2020 - 07.2022
- Prepare certified mail, organize documents and prepare reports for patients as needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Group Supervisor
Lil Tykes Daycare
11.2012 - 07.2019
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Ensured compliance with industry regulations as well as internal policies to maintain a safe work environment free from risks or hazards.
- Championed change management initiatives, ensuring smooth transitions during periods of organizational transformation.
- Devised strategic plans that aligned with company goals, driving sustainable growth and long-term success.
- Implemented cost-saving measures, resulting in significant budget reductions without compromising quality or efficiency.
- Assisted in interviewing and hiring of new candidates.
- Evaluated staff performance and provided feedback.
- Planned and implemented daily activities and responsibilities of team members.
Medical Office Coordinator
North Side Christian Health Center
11.2009 - 10.2012
- Charged entry and patient balance processing
- Organized transportation for patients to keep appointments at outside facilities
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
Independent Contractor
Phone Logix
10.2004 - 10.2009
- Entering information obtained from customers into a database/spreadsheet
- Obtaining surveys and other important information via telephone
- Scheduling appointments
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Generated reports detailing findings and recommendations.
Education
Associate of Arts - Arts And Business Administration
American InterContinental University
Schaumburg, ILNo Degree - Electronics And Computer Technology
DeVry University
GED -
North Hills High School
Pittsburgh, PA05-1999
Skills
- Document preparation
- Legal compliance
- Record management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Money handling
- Decision-making
- Verbal communication
- Office administration
- Scheduling appointments
- Data entry
- Public service
- Self motivation
- Goal setting
- Professionalism
- Court procedures
Certification
- Child Development Associate (CDA) - Council for Professional Recognition.
Timeline
County Clerk
Allegheny County
07.2022 - Current
Accounts Payable Clerk
ProMedica Senior Care
07.2020 - 07.2022
Receptionist
ProMedica Health System
07.2020 - 07.2022
Self-employed
House Cleaning Services
07.2019 - Current
Group Supervisor
Lil Tykes Daycare
11.2012 - 07.2019
Medical Office Coordinator
North Side Christian Health Center
11.2009 - 10.2012
Independent Contractor
Phone Logix
10.2004 - 10.2009
- Child Development Associate (CDA) - Council for Professional Recognition.
Associate of Arts - Arts And Business Administration
American InterContinental University
No Degree - Electronics And Computer Technology
DeVry University
GED -
North Hills High School
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