Leah Brockett
Meadville,Pennsylvania
Summary
Dynamic professional with a proven track record in safety oversight and exceptional customer service, notably at Starbucks. Skilled in espresso machine operation and adept at fostering customer loyalty through prompt and knowledgeable assistance. Demonstrates strong communication skills and a commitment to maintaining high safety and hygiene standards. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
Work History
Lifeguard
Allegheny County
06.2024 - 09.2024
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Barista
Starbucks
11.2023 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Attendant
Dairy Queen Grill & Chill
01.2022 - 03.2022
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Memorized and prepared an assortment of ice creams.
Education
No Degree - Environmental Science
Allegheny College
Meadville, PAHigh School Diploma -
Franklin Regional High School
Murrysville, PA06-2024
Skills
- Safety oversight
- Hazard removal
- Water monitoring
- Pool cleaning
- Strong communicator
- Opening and closing duties
- Espresso machine operation
- Coffee expertise
- Product restocking
- Drawer balancing
- Multitasking and organization
- Cash register systems
Timeline
Lifeguard
Allegheny County
06.2024 - 09.2024
Barista
Starbucks
11.2023 - 04.2024
Attendant
Dairy Queen Grill & Chill
01.2022 - 03.2022
No Degree - Environmental Science
Allegheny College
High School Diploma -
Franklin Regional High School
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