Rebecca Van Ness
Retail Store Management
Cheyenne,WY
Summary
Seasoned Manager bringing demonstrated safety management and performance optimization skills gained during experience in retail settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
14
14
years of professional experience
Work History
Merchandise Service Manager
Lowes Home Improvement Stores
Cheyenne, WY
11.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Store Manager
Bed Bath & Beyond
San Antonio, TX
08.2007 - 10.2019
- Managed store organization, maintenance and purchasing functions.
- Answered questions about store policies and addressed customer concerns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Helped customers locate appropriate store locations of [Type] products, answered questions about products, and provided solutions for various [Type] issues.
- Hired, trained and supervised retail team members bringing in $12m in annual revenue.
Education
No Degree - Nursing Practice
San Antonio Community College
San Antonio, TXSkills
Proficient in Office 365
Strategic business planning
Customer service management
Staff Management
Employee supervision
Quality assurance
Establishing vision
Timeline
Merchandise Service Manager
Lowes Home Improvement Stores
11.2019 - Current
Store Manager
Bed Bath & Beyond
08.2007 - 10.2019
No Degree - Nursing Practice
San Antonio Community College