Rebecca Van Ness
Retail Store Management
Cheyenne,WY
Summary
Seasoned Manager bringing demonstrated safety management and performance optimization skills gained during experience in retail settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
14
14
years of professional experience
Work History
Merchandise Service Manager
Lowes Home Improvement Stores
Cheyenne, WY
11.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Store Manager
Bed Bath & Beyond
San Antonio, TX
08.2007 - 10.2019
- Managed store organization, maintenance and purchasing functions.
- Answered questions about store policies and addressed customer concerns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Helped customers locate appropriate store locations of [Type] products, answered questions about products, and provided solutions for various [Type] issues.
- Hired, trained and supervised retail team members bringing in $12m in annual revenue.
Education
No Degree - Nursing Practice
San Antonio Community College
San Antonio, TXSkills
Proficient in Office 365
undefinedTimeline
Merchandise Service Manager
Lowes Home Improvement Stores
11.2019 - Current
Store Manager
Bed Bath & Beyond
08.2007 - 10.2019
No Degree - Nursing Practice
San Antonio Community College
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