Mina Alsaad
Dearborn Heights
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Lead Front Desk Receptionist
Michigan Chiropractic Specialists
10.2024 - 11.2024
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Registration Clerk
DMC Children's Hospital Of Michigan
05.2024 - 08.2024
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
Education
Bachelor of Science -
Wayne State University
Detroit, MI05-2026
High School Diploma -
Crestwood High School
Dearborn Heights, MI06-2022
Skills
- Workplace safety
- Data entry proficiency
- Document preparation
- Appointment scheduling
- File management
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Verbal and written communication
- Cash handling
- Decision-making
Languages
Arabic
Full Professional
Timeline
Lead Front Desk Receptionist
Michigan Chiropractic Specialists
10.2024 - 11.2024
Registration Clerk
DMC Children's Hospital Of Michigan
05.2024 - 08.2024
Bachelor of Science -
Wayne State University
High School Diploma -
Crestwood High School
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