James Sahebi
San Antonio,TX
Summary
Versatile Field Service Engineer, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. I'm a talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality. Hands-on management professional motivates improvements and maximizes performance. Proactive Crew Chief ready to take on any task with a hardworking and resourceful mindset. Always looking for ways to improve team and business success. Knowledgeable and dedicated customer service professional with extensive experience in Semi-Conductor industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Crew Chief/ Field Service Engineer Level 3
Daifuku America
Austin, TX
05.2016 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Facilitated communication between office personnel, subcontractors and customers.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Perform electrical and mechanical troubleshooting on down equipment.
- Perform electrical, mechanical, and installation repairs on automation system.
- Document all repairs on down equipment.
- File all safety paperwork, repair paperwork, and procedures at end of every shift.
- Document all errors on equipment.
- Sustain fab productivity.
- Manage team of 6 Field Service Engineers on production floor.
- Mentor others on following and understanding posted work rules and procedures.
- Provided mentoring and peer training for other FSE’s on site.
- Provide professional costumer service to Samsung Employees.
- Provide daily sustaining report at end of shift to management and other crew chiefs.
- Must follow safety guidelines established for work area and wear protective clothing when exposed to hazardous materials. Conform at all times to customer’s safety and cleanliness policies to maintain safe and clean work environment.
- Required to give good communication skills (both written and verbal) to interface effectively with customers.
- Proficient at escalating issues in timely manner in accordance with all policies, procedures and protocol. Proficient in all products/equipment on site and/or Technical Service Experience
- Assist TA’s or Engineer in Charge on Technical projects.
- Understand and know how to read electrical and mechanical diagrams.
- Repaired and calibrated systems and equipment post-installation.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Checked safety practices and integrity of PPE.
General Tech/Mechanic
Eagle Custom Body & Paint
Liberty Hill, TX
11.2015 - 04.2016
- Build project cars (Custom, classic, and muscle cars)
- Assist other body and paint employees with their work.
- Kept work consistently compliant with 5S standards.
- Repair and install new parts on customer vehicles.
- Performed mechanical and electrical maintenance on 2-3 customer vehicles per day.
- Performed body work and reframing adjustments to customers vehicles.
Lube Technician
Firestone Auto Care
Cedar Park, TX
09.2015 - 10.2015
- Provided customer service
- Oil changes, fluid changes, change wipers, etc
- Changed oil and filters on over 25 customer vehicles per day and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Tire Technician
Discount Tire
Cedar Park/Kyle/Georgetown, TX
01.2013 - 01.2015
- Change tires, wheels, fix flats
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
- Supervised and directed crew of 3 employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections on customers vehicles.
- Repaired punctures by locating leaks, removing embedded objects and patching holes.
- Assisted team by keeping shop tidy, clean and free of safety hazards.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Dock Hand
Volente Boat Club
Volente, TX
05.2013 - 01.2015
- Clean boats for members and load whatever equipment, members request for their outings
- Daily or weekly maintenance on fleet or docks
- Detail boats, clean docks, maintain work office, haul gas trailer to gas station and back in order to fuel boat fleet.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Perform general maintenance on boat fleet of 25 boats. Oil change, electrical, or mechanical repairs.
Quick Service/Porter
Hewlett Volkswagen
Georgetown, TX
06.2011 - 09.2011
- Rehired and promoted based on exemplary performance in previous position
- Performed 10 Oil changes, fluid changes, change wipers, etc. per day.
- Greet customers at service door and direct them to right person
- Washed customers’ cars.
- Vacuum, wash windows, clean rims, etc.
- Cleaned and maintain shop
- Communicated with coworkers and managers about completed duties.
- Provide professional customer service.
Make Ready Porter
Hewlett Volkswagen
Georgetown, TX
01.2011 - 03.2011
- Performed customer service
- Detailed average 3-4 new cars per day.
- Performed and maintain clean- shop.
- Communicated professionally with customers and staff.
Education
B.S./M.S - Kinesiology/ Health and Fitness Management
Texas State University-San Marcos
Texas2015
B.S./M.S - Kinesiology / Personal Health and Fitness
Austin Community College
Austin, TX08.2013
High School Diploma -
Cedar Park High School
Cedar Park, TX06.2011
Skills
- Technical Analysis
- Professional and Courteous
- MS Office
- Multiple Priorities Management
- Valid Driver's License
- Verbal and Written Communication
- System Installation
- Heavy Lifting
- Calibrating Systems
- Device Calibration
- Reading Wiring Diagrams
- Time Management
- Service Quality
- Work Order Management
- Electrical Troubleshooting
- Installation and Repair
- Equipment Rebuilding
- Preventative Maintenance
- Hazard Prevention
- Timely Reports Completion
- Engine Rebuilds
- Digital Multimeters
- Team Meetings
- Software and Hardware Issues
- OSHA Certification
- Quality Assurance Testing
- Reading Comprehension
- Field Consulting
- Equipment Replacement
- Wireless Access Point
- Accountability and Work Ethic
- Equipment Knowledge
- Coordination and Teamwork
- System Documentation
- Voltage Meters
- Fault Codes
- Corrective Actions
- Performing Diagnostics
- Alarm System Monitoring
- Equipment Functionality
- Team Supervision
- Management Skills and coordination
- Construction: framing, sheet rocking, tile (demo and install), and decking
- Automotive Repairs/ Troubleshooting (Mechanical and Electrical)
- Possess Knowledge of Microsoft Office Programs: Microsoft Word, Power Point, and Excel
- Possess Knowledge in Networking (IP Addresses and Network Setup)
- Possess Knowledge of Hexadecimal and digital input/output
- System Performance Evaluation
- Issue Escalation
Timeline
Crew Chief/ Field Service Engineer Level 3
Daifuku America
05.2016 - Current
General Tech/Mechanic
Eagle Custom Body & Paint
11.2015 - 04.2016
Lube Technician
Firestone Auto Care
09.2015 - 10.2015
Dock Hand
Volente Boat Club
05.2013 - 01.2015
Tire Technician
Discount Tire
01.2013 - 01.2015
Quick Service/Porter
Hewlett Volkswagen
06.2011 - 09.2011
Make Ready Porter
Hewlett Volkswagen
01.2011 - 03.2011
B.S./M.S - Kinesiology/ Health and Fitness Management
Texas State University-San Marcos
B.S./M.S - Kinesiology / Personal Health and Fitness
Austin Community College
High School Diploma -
Cedar Park High School
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