Renan Leal MacGregor
Miami Beach
Summary
Motivated and service-oriented bartender with over 10 years of experience in the demanding New York City and Miami nightlife industry. Created memorable experiences for patrons in world-renown, fast-paced nightclubs, and bars. Recognized for setting exemplary service standards by going beyond the status quo as well as offering assistance to anyone on the team. A decade's worth of experience has groomed me to become a hospitality professional with integrity that constantly exudes a passion for customer service.
Overview
15
15
years of professional experience
Work History
Lead Server – Trainer
Palace Bar
05.2021 - 10.2022
- Established and implemented New Hire training material/program for FOH staff.
- Trained and evaluated new hire's performance through tests and assignments.
- Provided welcoming and comfortable customer experience and increased sales through product knowledge and effective communication.
- Assisted with security, cleaning, organizing, stocking, and inventory control, reported any concerns and 86 items to management.
- Entered and completed customers' orders on POS (TabIt); accepted different types of payment and maintained an accurate sales report.
- Interacted with guests in a friendly and fast paced manner, ensuring guests' complete satisfaction and exceeding their expectations.
- Maintained specific side-work and ensured completion of duties pertaining to opening, closing and shift change procedures.
Bartender
Rise Bar NYC
05.2018 - 12.2019
- Served multiple customers, handled various tabs in a fast-paced manner assuring product quality, accuracy, and customer satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Obtained and maintained an up-to-date TIPS Certification, followed State policies and regulations pertaining to food safety standards.
- Promoted weekly events on personal and business social media platforms.
- Assisted in the creation of seasonal craft cocktail recipes, pricing, and presentation.
General Manager/Bartender
Barracuda Lounge
01.2016 - 02.2018
- Provided day-to-day support to bar owner.
- Preformed daily stock control, weekly audits, bank reconciliation, payroll and HR duties to assure the smooth bar operations
- Interviewed, hired, and trained new staff including bartenders, barbacks, cocktail waiters, DJs, drag queens and coat check attendants
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Provided a concise and accurate daily report to the bar owner, outlining any issues or concerns regarding operational mattes.
Bartender
Stage 48
08.2013 - 01.2016
- Employment required fast-paced, high-volume service and multi-tasking abilities while maintaining a poised and friendly attitude.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained management, security staff and emergency medical technician (EMTs) informed on any possible concerns or issued regarding customer and staff safety.
- Assured all pre-shift duties assigned to bartenders were completed in a timely manner.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender/VIP Bottle Service Waiter
Voss Events
03.2012 - 10.2018
- Processed orders and facilitated customer payments using POS system.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Made recommendations of premium drinks and bottles to patrons.
Bartender/Bottle Service
Copacabana
06.2012 - 06.2015
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bartender
Club Rebel
10.2012 - 11.2013
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Boots & Saddles
08.2011 - 10.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions and special events.
- Decreased waste, following strict recipes and drink measurement protocol.
Bartender/Waiter
Braza Grill
06.2007 - 12.2010
Education
High School Diploma -
Everett Public High School
Everett, MA06.2011
Skills
- Fluent in Portuguese
- POS proficiency
- Customer Service
- Communications
- Mixology
- Cash Management
- Team Leadership
- Managerial
Timeline
Lead Server – Trainer
Palace Bar
05.2021 - 10.2022
Bartender
Rise Bar NYC
05.2018 - 12.2019
General Manager/Bartender
Barracuda Lounge
01.2016 - 02.2018
Bartender
Stage 48
08.2013 - 01.2016
Bartender
Club Rebel
10.2012 - 11.2013
Bartender/Bottle Service
Copacabana
06.2012 - 06.2015
Bartender/VIP Bottle Service Waiter
Voss Events
03.2012 - 10.2018
Bartender
Boots & Saddles
08.2011 - 10.2012
Bartender/Waiter
Braza Grill
06.2007 - 12.2010
High School Diploma -
Everett Public High School
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