Nicholas Montalvo
Newark,NJ
Summary
Dedicated retail professional with a 15 year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Product Life Cycle Specialist
NIKE Inc
08.2017 - Current
- Developed and maintained a strong team culture, fostering open communication, collaboration, and mutual respect among staff members.
- Enhanced team productivity by providing clear guidance and support in daily tasks.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Full Time Athlete
Nike Factory Store
08.2016 - 08.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built and maintained relationships with peers and upper management to drive team success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Graduate of Business Operations - Business Administration And Management
HoHoKus RETS
Kearny, NJ06.2013
Skills
- Clear Communication
- Microsoft Office Suite
- Teamwork and Cooperation
- Verbal and Written Communication
- Workflow Planning
- Punctual and Reliable
- Conflict Resolution
- Relationship Building
- Organization and Prioritization
- Effective Communication
- Shipment Tracking
- Problem-Solving
- Customer Service
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
Timeline
Product Life Cycle Specialist
NIKE Inc
08.2017 - Current
Full Time Athlete
Nike Factory Store
08.2016 - 08.2017
Graduate of Business Operations - Business Administration And Management
HoHoKus RETS
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