Natalie Dimes
Murrieta,Ca
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Case Manager
Alemi Law
San Diego
05.2024 - Current
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency
Legal Assistant
The Ward Firm
La Jolla
06.2023 - 12.2023
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries
- Facilitated timely resolution of legal matters by preparing and organizing essential documents
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage
Call Agent
Citi Transportation
San Diego
01.2018 - 01.2022
- Developed understanding of client's business and supported procedures and adherence to service agreements
- Recognized and documented trends in customer calls to facilitate process improvements
- Maintained contact with customers to request referrals
- Updated customer records in CRM to document interactions
Education
Bachelor's Degree - Criminal Justice
San Diego State University
San Diego05.2022
Skills
- Data entry and maintenance
- Leadership Skills
- Responding to Difficult Customers
- Calm and Professional under pressure
- Client empowerment
- Patient support
- Emotional awareness
- Multitasking
References
- Nehad Hmoud, 858-212-2234, flyemb195@gmail.com
- Bill William Ward, 858-454-5777, wward@wfsddlaw.com
- Sahar AbuShaban, 619-549-3324, sahar.abushaban@gcccd.edu
Languages
- English, Fluent
- Arabic, Fluent
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
Case Manager
Alemi Law
05.2024 - Current
Legal Assistant
The Ward Firm
06.2023 - 12.2023
Call Agent
Citi Transportation
01.2018 - 01.2022
Bachelor's Degree - Criminal Justice
San Diego State University
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