Bethany Hayward

• Responsible for the safety and well-being of students and clients that use the facility
• Responsible for monitoring and communicating with event clients the operating parameters for the function
• Responsible for enforcing the LAPS no Bullying Policy
• Responsible for being on site and active for the scheduled event
• Responsible for opening and closing the facilities, monitoring equipment and property, maintaining the 'leave as found' standard this includes replacement of furniture or equipment, and the general cleanliness of the area used
• Responsible for directing the client if policies or unsafe behavior is being conducted by their group
• Responsible for checking keys in and out to properly
• On and off again for years

• Manage front desk responsibilities, including greeting visitors and handling multi-line phone systems with professionalism and courtesy;
• Perform data entry, filing, and document proofreading to ensure accuracy and organization;
• Utilize Microsoft Office Suite and Google Workspace for document creation, editing, and correspondence;
• Schedule appointments, manage calendars, and coordinate meetings using calendar management tools;
• Provide customer support via phone, email, and in-person interactions, maintaining excellent phone etiquette;
• Assist with office management tasks such as mail distribution and general administrative support;
• Build and maintain strong client relationships, ensuring consistent and professional communication;
• Coordinated scheduling for meetings and appointments, optimizing time management across teams.
• Managed office operations, ensuring efficient workflow and adherence to deadlines.
• Streamlined communication between departments, facilitating project coordination and information sharing.
• Other duties as assigned.

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Assisted in managing daily branch operations, ensuring compliance with bank policies and procedures.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Supported staff training initiatives to enhance customer service skills and operational efficiency.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

• Develop new business opportunities with current and potential customers
• Perform full-service banking with a primary focus on sales and service to new and existing customers within the branch, with the ability to perform cash transactions, open or update accounts, and provide information on other products and service
• Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and during branch visits
• Meets/exceeds sales and referral goal and meets/exceeds individual and branch targets
• Provide information to customers regarding promotions, contests, and new account options
• Assist in audits of the vault with Loomis shipments

• Oversight and management of all aspects of business development, including identifying new opportunities and cultivating relationships with clients as well as within the community.
• Leadership and supervision of a team of employees, providing guidance, support, and feedback to ensure their success.
• Development and implementation of strategies to drive advertising of our services and meet revenue targets.
• Development and scheduling of social media posts.
• Analyzing and evaluating business processes and procedures to identify areas for improvement.
• Monitoring financial performance, including profit and loss statements, and recommending actions to achieve financial goals.
• Conducted market research to identify industry trends and customer preferences.
• Analyzed client needs to develop tailored landscaping solutions.

• Oversee and manage all aspects of business development, including identifying new opportunities and cultivating relationships with clients as well as within the community.
• Lead and supervise a team of employees, providing guidance, support, and feedback to ensure their success.
• Develop and implement strategies to drive advertising of our services and meet revenue targets.
• Manage projects from initiation to completion, ensuring timely delivery and high-quality results.
• Analyze and evaluate business processes and procedures to identify areas for improvement then, improvement initiatives upon approval of the owners.
• Monitor financial performance, including profit and loss statements, and take necessary actions to achieve financial goals.
• Assist clients’ needs and provide solutions with different types of products and services.
• Assist clients’ needs, while exploring all options and introducing different jobs we can provide.
• Provide effective customer service and assist in resolving problems.
• Update and maintain website and social media platforms.
• Participated in the development of branch goals, informed, and provided management with monthly reports of customer trends, member savings, total loans originated and funded to help build membership and loan growth.
• Order and organize the office and supplies.

• Responsible for being visible and actively greeting, engaging and assisting customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understanding of the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Follow the guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stayed current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.

• In the absence of credit union CEO, acted as primary operations lead for the entire organization.
• Direct liaison between Credit Union Board of Directors, its Supervisory Committee, and its members to ensure key information is being evaluated in a timely manner and within compliance of federal and state standards and statues.
• Assist members’ needs and provide solutions with different types of products and services.
• Assist member needs, while exploring all options and introduce different types of loans.
• Cross-sell and recommended specific products and services to current and prospective members.
• Educate and make recommendations to members on types of lending programs available, including terms and payment schedules.
• Evaluate customer information to explore issues, develop potential solutions and maintain high level quality service and customer experience.
• Established new memberships, trust accounts, individual retirement accounts, certificate of deposit accounts and business accounts.
• Followed up and answered member inquiries via telephone, email, or in person regarding their accounts, loan applications, products, and services as well as booked appointments through online bookings.
• Assist with creating new products and services to provide to membership (borrow and save, refer a member, etc.)
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
• Ensure compliance with all credit union policies and procedures, as well as applicable state and federal banking regulations along with management.
• Provide effective customer service and assist in resolving problems within given authority.
• Maintain and manage branch operational files according to retention and compliance guidelines.
• Assist with branch audits as needed, to include auditing of new memberships and funded loans to assure quality assurance and accuracy.
• Review reports for general ledger reconciliation.
• Reviewed all loan documents and agreements to make sure these are all complete, valid with Credit Union guidelines.
• Processed customer transactions and performed daily cash settlement.
• Participate with onsite events and businesses to promote membership and credit union products and services to help increase membership productivity.
• Participate in offsite events and business to promote membership and credit union products and services to help increase membership productivity.
• Primary trainer for all employees and served as a mentor by providing guidance and training to over twelve new employees.
• Participated in the development of branch goals, informed, and provided management with monthly reports of customer trends, member savings, total loans originated and funded to help build membership and loan growth.
• Order and organize the office and supplies.
• Manage social media accounts and posts along with website maintenance.

Earning credits

2019 Graduate

2006 Graduate