Drew Howe

• Explained membership perks during guided tours of the facility to
  potential members.
• Relayed member feedback on equipment and accommodation needs to
  leadership.
• Identified suspicious activity to determine appropriate response.
• Assisted with setting up furniture and equipment for events held in the
  building.
• Maintained adherence to building standards regarding weightlifting,
  locker room, spin room, and track safety

• Coordinated appointment logistics through phone interactions to drive
  positive customer experiences, demonstrating compassion and empathy.
• Facilitated processing of auto glass repair claims for multiple insurance
  providers efficiently by utilizing my advanced computer skills.
• Boosted sales of high-margin products.
• Consistently achieved or exceeded all KPI metrics.
• Honored with the Employee of the Month award on numerous occasions

• Crafted specialty dishes for residents with dietary restrictions, supplement needs or swallowing challenges.
• Complied with industry food safety standards, ensuring proper cooking and holding temperatures.
• Addressed additional requests quickly and hospitably, ensuring resident satisfaction.
• Maintained high standards of hygiene and order in food preparation and dining spaces.

• Coordinated appointment scheduling with potential customers by calling internet-generated leads.
• Cultivated strong relationships with customers to ensure high engagement.
• Analyzed customer needs to make suitable product recommendations, and schedule demonstrations.
• Consistently held the highest appointment conversion rate.
• Customized customer experiences by collecting visuals of vehicles not yet displayed online.
• Ensured pre-arrival completion of sales by obtaining necessary pricing information.
• Honored with Employee of the Month award.

• Facilitated timely and professional event execution.
• Ensured readiness of event components such as table arrangements, buffet stations, and catering needs.
• Directed event teardown efforts, supervised arrangement and storage of banquet items, maintained compliance with health regulations.
• Executed conflict resolution strategies during team and guest interactions.
• Assisted in fostering collaboration between departments to align efforts towards surpassing hotel performance goals.

• Oversaw a team of up to 30 employees from hiring through training emphasizing effective operation and customer service.
• Introduced the rule of one dedicated staff member per customer on the front line to maximize service speed.
• Fostered a collaborative and team-driven work environment.
• Assured high-quality standards for all food products in regard to freshness, taste, and appearance.
• Implemented effective cleaning strategies for meal preparation and dining areas.
• Directly marketed restaurant locations face-to-face, creating fundraisers for local schools and non-profit organizations, as well as promotional days for local businesses.
• Donated large amounts of food to homeless shelters.
• Guided first team in Cedar Rapids to reach elite-caliber Restaurateur status by mid-2016.
• Transferred to Des Moines, Iowa store and drove improvement that resulted in the store earning top rankings regionally by late 2016.

• Organized event preparations, verifying sufficient inventory for daily sales.
• Provided comprehensive training to employees on concession stand operations, bartending and warehouse functions.
• Managed events at multiple locations in the city.
• Trained 50 new staff members during the period of employment.

• Handled communication between hearing impaired customers and hearing-abled parties via internet-based relay calls.
• Developed proficiency in interpreting informal American Sign Language for general English understanding.
• Mastered high-speed typing techniques.
• Collaborated with head software engineer to develop hotkeys for frequent automated phrases, reducing margin of error.
• Honored with the Employee of the Month award.