Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malik Yousaf

Supervisor
South Setauket,NY

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry]. Hardworking, driven and focused on accurately and effectively managing [Type] and [Type] tasks. Skilled at organizing information, resolving failures and maintaining records. Expert [Software] user. Competent [Job Title] well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work History

Support Analyst

7 Eleven Store
Port Jefferson Station, NY
03.1987 - 05.2013
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Supported users with software, hardware and network issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured and distributed devices used daily by employees.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via [Software].

Education

Bachelor of Arts - Mathematics And Computer Science

Lahore Collage
Lahore
04.1978 - 01.1980

Skills

Support ticketing systems

User account management

Active directories

Internal technical communications

Timeline

Support Analyst

7 Eleven Store
03.1987 - 05.2013

Bachelor of Arts - Mathematics And Computer Science

Lahore Collage
04.1978 - 01.1980
Malik YousafSupervisor