Hi, I’m
PRITISH MAJUMDAR
Bengaluru
Summary
A Diligent Customer Success Professional skilled at listening to customers and providing them with the best possible solution. I am also Pertaining high level of knowledge of company or product offerings. With 4+ years of work experience in both Product and Service Industries, having exposure to both B2B and B2C verticals with a proven track of meeting organizational goals. I am well-versed in Marketing Communications, Client Retention, Strategy Execution, Customer Service, and Customer Handling. With my diverse experience in Healthcare /Pharma,Edtech, and BFSI industries with a passion for learning Digital Marketing and Graphic Designing
Overview
4
years of professional experience
Work History
myBillBook (Flobiz)- Pineham Learning and Technology Pvt LtdBangalore
Senior Associate - Client Relations and Retention
02.2022 - 09.2022
Job overview
- Retained and grew portfolio of MSME's by performing proactive communication, mobile and value-adding partnership role.
- I was responsible for 400 accounts (entrepreneur, CXO or CA's) and making sure fully acquainted with our Flagship Solution(GST Billing Software).
- Being a consultant recommended services and solutions to the client that benefited their business and also diffused irate customers on inbound calls.
- Worked alongside Department Head to deploy new training strategies.
- Worked with Product and Engineering departments to facilitate communication and deliver personalized solutions to customers.
- Participated in continuous improvement of Product by taking feedback and generating suggestions.
- Increased Revenue per user by more than 35% by generating and maintaining relationships with Premium accounts by promoting Customized Solutions and Multi- Year Plans
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue to 50 Lakhs Monthly.
- Increased account renewal from 24% to 40% in 6 months through generating and maintaining relationships with accounts and effectively Up-selling and Cross- selling methods.
VedantuBengaluru
Senior Academic Counselor
06.2021 - 09.2021
Job overview
- Conducted conferences with parents and students to review progress,
adjust plans and renew enrollments - .Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Maintained student retention rate by providing world-class service by
linking education to careers. - Achieved Monthly Targets and monitored Accounts for one-month post-sale.
- Increased enrollment by consulting with parents and guiding them
with payment and loan procedures - Identified potential barriers within student's academic process and
initiated steps resulting in resolution. - Delivered web-based and live presentations covering unique benefits and advantages of Vedantu- Live Learning Platform(WAVE).
- Surpassed annual sales quota by 120% in 1st month.
Byjus-Think and Learn Pvt LtdBangalore
Senior Product Specialist
07.2019 - 12.2020
Job overview
- Effectively handled key accounts by monitoring them and keeping accounts up to date by being fully versed on BYJUS products, platforms, and integrations
- Monitored student academic progress, communicating with students frequently and intervening to assist students experiencing difficulties.
- Assisted with demonstrations for Byju's- Learning App and Student Portal to showcase functionality.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with Tech, Ops, Content, Sales, and Logistics team to ensure seamless resolution to their issues.
- Followed up on denied and unpaid payments to resolve problems and obtain payments. Contributed to company revenue by securing 10 Lakhs in EMI payments post Refund Period and Attained retention rate of 95%.
Dutta EnterprisesSiliguri
Head of Sales
09.2017 - 03.2019
Job overview
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Orchestrated successful promotional strategies, boosting revenue 17%.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
- Managed distribution network, logistics, trade compliance and warehouse management.
Himalaya Drugs(Quess Corp)Kolkata
Product Specialist
03.2017 - 09.2017
Job overview
- Researched product's specifications and accurately communicated information.
- Created database of all equipment models and serial Numbers.
- Continually expanded knowledge of Mother- Care and Baby- Care product line.
- Trained and provided coaching to 10+ junior team members.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Tracked customer and supply chain details for precise and timely fulfillment.
Education
IIPMDelhi
MBA from Marketing
06.2018
IIPMDelhi
BBA from Marketing
06.2016
PIS VIDYAPITHWest Bengal
High School Diploma
03.2011
Skills
- Customer Success
- CRM
- Key Accounts
- Marketing communications
- SaaS Sales
- IT Sales
- B2B Sales
- Upselling and cross-selling
- Marketing and advertising
- Client Retention
- Employee training
- Product demo
- Microsoft Office proficiency
- Complaint resolution
- Account management
- Sales forecasting
- Relationship building and management
- Customer Relations
- Business acumen
- Public speaking
- Pro
- Verbal Communication Skills
- Direct Sales
- Testing
- LeadSquared
- Canva
- MS OFFICE
- Google Suite
Additional Information
- HSR Layout,Bangalore ,KA-560068 (Current)
- Kolkata North 24 Pgns, Kolkata- 700079(Permanent)
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Senior Associate - Client Relations and Retention
myBillBook (Flobiz)- Pineham Learning and Technology Pvt Ltd
02.2022 - 09.2022
Senior Academic Counselor
Vedantu
06.2021 - 09.2021
Senior Product Specialist
Byjus-Think and Learn Pvt Ltd
07.2019 - 12.2020
Head of Sales
Dutta Enterprises
09.2017 - 03.2019
Product Specialist
Himalaya Drugs(Quess Corp)
03.2017 - 09.2017
IIPM
MBA from Marketing
IIPM
BBA from Marketing
PIS VIDYAPITH
High School Diploma