Health/Fitness
Marlen Diaz
Project Manager/ Customer Success
New York,NY
Summary
Experienced Business Manager bringing 10+ years of exceptional customer service, creative problem solving, and communication skills to address diverse needs. I look to gracefully mitigate customer conflicts through calm, level-headed strategies. Known for my effective communication and a collaborative approach, I'm committed to ensuring customer satisfaction and success by providing exceptional customer service and unmatched support. Currently, I am seeking to pivot towards a more focused role in Technical Customer Support.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Production Manager/Client Relations
Vanbruntz
New York, NY
06.2021 - Current
- Manage multiple projects simultaneously, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in production process and proposing effective solutions.
- Delegate tasks effectively to manage logistics and oversee inventory to meet customer requirements.
- Spearhead identification of efficiency opportunities and proactively implement solutions to optimize project delivery.
- Increased overall productivity by identifying bottlenecks in production process and proposing effective solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Business/Operations Manager
The Fig Tree
New York, NY
12.2020 - 06.2021
- Excelled in precise data entry, payroll processing, and direct deposit management using Google Sheets, QuickBooks, and Paychex.
- Inspired and motivated employees, fostering cross-team learning and maximizing efficiency.
- Oversaw inventory operations spanning retail, call center, and warehouse locations.
- Identified growth and sustainability opportunities through creative thinking.
- Sourced materials to keep up with production goals and meet customer demands.
Retail Business Manager / Activations Manager
Saje Natural Wellness
New York, NY
05.2017 - 03.2020
- Exceeded quarterly KPIs by 30% across District, which includes Canada and East Coast of United States.
- Achieved community activations quarterly goal within first month of quarter through strategic community activations, partnerships, and market expansion.
- Established partnership with Spotify, resulting in immediate boost in business revenue and expanded market outreach.
- Designed monthly and quarterly business growth initiatives focused on community outreach and strategic partnerships.
- Delivered comprehensive weekly, monthly, and quarterly business reports to senior management, providing strategic insights and facilitating informed decision-making.
- Generated business analytics supporting KPIs like comp growth, mystery shop scores, and loyalty program growth utilizing Dayforce POS system.
- Collaborated closely with senior management to align project objectives with strategic initiatives, ensuring that efforts contributed to overall business growth
- Led regular team meetings for open communication, discussing progress towards goals, addressing challenges, and celebrating successes together.
- Introduced new product lines based on consumer preferences analyses, increasing overall revenues while remaining relevant in ever-changing marketplace.
- Increased employee retention rates through comprehensive training programs and motivational leadership techniques.
Project Manager
Why Q
New York, NY
05.2013 - 12.2017
- Directed 50+ daily calls and assembled panels for intricate, custom research projects at non-traditional qualitative research firm and consumer trends consultancy.
- Curated focus groups by sourcing influencers, opinion leaders, trendsetters, and niche consumer groups.
- Coordinated with clients to manage and maintain project quality during focus groups for prestigious brands like Apple, Belvedere, Google, and more.
- Established effective communication among team members for enhanced collaboration and successful project completion using tools like Slack.
Education
BA in Communications (RTF) -
Rowan University
Glassboro, NJ 09.2006 - 2011.05
Skills
Power BI
Volunteer Experience
The Trash Project, New York, NY, 2018, 2019
Accomplishments
- Established strong client relationships that swiftly boosted revenue sales and market exposure.
- Increased business metrics by 30% through implementing growth initiatives designed to increase revenue and expand market outreach.
- Proficiently supervised 13+ production lines.
Interests
Herb Enthusiast
Art
Music
Timeline
Production Manager/Client Relations
Vanbruntz
06.2021 - Current
Business/Operations Manager
The Fig Tree
12.2020 - 06.2021
Retail Business Manager / Activations Manager
Saje Natural Wellness
05.2017 - 03.2020
Project Manager
Why Q
05.2013 - 12.2017
BA in Communications (RTF) -
Rowan University
09.2006 - 2011.05