Thomas Hunt
Watertown,CT
Summary
Solution-focused Technical Support Representative recognized for high productivity and efficient task completion. Skilled in troubleshooting, customer service, and technical documentation, consistently resolving complex issues with precision. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to enhance customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
MerchantICS
Shelton, CT
07.2023 - Current
- Supported customers with online billing, access, and account issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Managed the configuration and setup of customer accounts and systems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved escalated customer service issues in a timely manner.
Customer Service Cashier
Starbucks, Barista
Watertown, CT
11.2019 - 10.2023
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Guided new employees through training, fostering a comfortable environment for adapting to changes and new products.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
High School Diploma -
Waterbury Arts Magnet School
Waterbury, CT06-2016
Some College (No Degree) - Computer Networking
Wentworth Institute of Technology
Boston, MASkills
- Service support
- Performance testing
- Product training
- Superb customer service
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Quick Learner Abilities
Timeline
Technical Support Representative
MerchantICS
07.2023 - Current
Customer Service Cashier
Starbucks, Barista
11.2019 - 10.2023
High School Diploma -
Waterbury Arts Magnet School
Some College (No Degree) - Computer Networking
Wentworth Institute of Technology
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