Troy W. Cruzen
Fleet Training Coordinator
San Diego,CA
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring leadership, problem-solving, and strong work ethic abilities developed over an 8-year career to a growth-oriented role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Fleet Training Coordinator
Orca Maritime
San Diego, CA
08.2021 - Current
- Coordinated advanced sensor training (ATLAS and SSAM) and system release (MR4, SR5, SR6, SR7, and NextGen) training for Navy and Marines
- Led company successfully to level 3 CMMC compliance in under 90 days meeting prime contract requirements for future contract bidding
- Defined operator/job requirements for MK18 systems while transitioning away from legacy software and guided development project by providing feedback on bugs, gaps, and capabilities
- Managed communication across departments to schedule and plan bi-weekly fleet all-hands meetings to ensure team was achieving project deadlines for system developments
- Met training development deadlines for 4 separate department sprints for team of 6 people
- Improved MK18 tactics and standard operating procedures (SOPs) for permissive and non-permissive environments in 5th Fleet and 7th Fleet AOR
- Developed Navy and Marine training curriculum such as presentations, job sheets, quick guides, and SOPs
- Strengthened community relationships between commands by encouraging dialogue before and after training exercises through identifying common purpose in growing intelligence
- Briefed numerous civilian and military VIPs on ATR, ATLAS, SSAM, INC II, and other UUV projects at NIWC-Pacific
- Created step-by-step course development guides for each specific NIWC-PAC training course.
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and maintained courteous and effective working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Conducted research, gathered information from multiple sources and presented results
GDIT, Military Instructor
San Diego, CA
09.2020 - 08.2021
- Instructed 100+ active-duty military members at Mine Warfare schoolhouse on subjects such as MK18 FoS, small boat tactics, post mission analysis (PMA), and maintenance
- Developed course curriculum to enhance learning, use up to date tactics, and streamline course flow
- Updated student quizzes, tests, and worksheets to reflect current tactics
- Qualified 5 course instructors to become subject matter experts (SME)
- Evaluated students’ skills and understanding during on-water training mission scenarios
- Tracked student progress throughout course using grading sheets and curriculum tracking matrices.
Office Manager
Kellogg Dental
Howell, MI
08.2019 - 08.2020
- Created and implemented clinical and office budget, along with standardized ordering system
- Hired, supervised, mentored, and trained new and current employees
- Established office OSHA/HIPAA policies in accordance to all regulations
- Oversaw daily office activities and provided direction and guidance to staff as needed
- Led weekly team meetings to motivate, educate, and answer questions
- Processed payroll for 22 employees, 4 doctors, and 1 specialist bi-weekly
- Handled patient and employee conflicts as needed, focusing on de-escalation and resolution
- Submitted insurance claims and collected over-the-counter payments for patients
- Answered phone calls and scheduled patients optimally using 5-star method
- Developed marketing plan for social media, Google, and direct mail.
Operations Manager
Ethos Corporation
Grand Blanc, MI
11.2018 - 07.2019
- Tripled Ethos clientele within first 4 months of employment by cold calling, targeting specific demographic, digital marketing, reaching out to old clients etc
- Organized company attendance schedule to relevant events/conferences in industry
- Created and monitored monthly, quarterly, and yearly financial reports (bank reconciliation report, income statement, balance sheet, and cash flow statement)
- Completed cost benefits analysis on company equipment, instruments, supplies, and future purchases to reduce costs instantly and for future
- Developed marketing plan, strategic plan, and succession plan for company
- Designed website from scratch using WordPress creating online presence to gain clients, network with partners, and improve public knowledge
- Proficient at QuickBooks and Paychex to track company accounting, accurate finances, and manage payroll
- Implemented standardized work practices to streamline efficiency (e.g., databases, product delivery, fieldwork)
- Improved on-site training delivery for customers’ needs while exceeding regulatory compliance standards.
Leading Petty Officer
US Navy, Stennis Space Center
, MS
01.2015 - 01.2019
- Led a platoon of 10 people successfully through 2 Middle East deployments, 2 international exercises, and 43 training missions resulting in 100% success rate with zero casualties to gear or personnel
- Updated the command Standard Operating Procedures (SOP) for over 30 tasks involving mine warfare tactics, small boat operations, diving, communications, mission planning, maintenance, and training
- Led a command of 65+ people in fitness for 2 and half years 5 days a week, tracking their physical fitness, nutrition, body composition analysis, and ensuring the military’s physical standards were met according to regulation
- Trained over 100 Navy members on small boat operations, mine warfare tactics, and unmanned sonar systems
- Qualified at every position within the command to improve mission capabilities for two different platoons over a 3 and a half year period.
Education
MBA -
Trident University International
BA - Management
Hope College
09.2010 - 05.2014
National University
02.2021 - 02.2022
Skills
Organization and Time Management
Analytical and Critical Thinking
Critical Thinking
Problem-Solving
Written Communication
Active Listening
MS Office
Planning and Coordination
Timeline
Fleet Training Coordinator
Orca Maritime
08.2021 - Current
National University
02.2021 - 02.2022
GDIT, Military Instructor
09.2020 - 08.2021
Office Manager
Kellogg Dental
08.2019 - 08.2020
Operations Manager
Ethos Corporation
11.2018 - 07.2019
Leading Petty Officer
US Navy, Stennis Space Center
01.2015 - 01.2019
BA - Management
Hope College
09.2010 - 05.2014
MBA -
Trident University International