Jillian McKinzie
New Salem,PA
Summary
As a soldier and Corrections Officer, I am used to long days and following orders. It takes a driven, hard-working, disciplined individual to become either of these things. With this job opportunity, I plan to gain experience to build a new career. I also have experience as a Hostage Negotiator, having to respond to countless high stress incidents as a negotiator. Fortunately, every single one of them were successful. Efficiently dealing with all of these different kinds of people, especially people that most people wouldn't dare encounter, is not an easy task. I believe that I would be a great fit for this company.
Overview
7
7
years of professional experience
Work History
Hostage Negotiator
SCI Greene
07.2022 - Current
- Maintained up-to-date knowledge of current trends and best practices in hostage negotiation, applying insights to improve outcomes.
- Improved response times by streamlining communication channels within crisis negotiation team as well as with external stakeholders involved in an incident.
- Increased team cohesion by facilitating regular meetings focused on strategy development, information sharing, and skill-building activities.
- Served as a subject matter expert within the department regarding crisis management techniques leading to improved overall response capabilities.
- Maintained a calm demeanor under pressure, effectively handling highly-emotional situations while working towards a peaceful outcome.
- Developed tailored negotiation strategies for various high-risk situations, resulting in peaceful resolutions.
- Utilized advanced listening skills when engaging with hostage-takers to build trust while gathering vital information needed during a crisis situation successfully.
- Managed to talk to hostage takers while effectively filling out 4-5 forms documenting the situation.
Correctional Officer
SCI Greene
04.2021 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Logged all inventory items multiple times per shift.
- Worked with the mentally ill inmates for almost 2 years making sure they received proper medication.
- Supervised inmates during meals, recreation and other activities.
- Interviewed inmates to obtain information and evidence.
- Provided assistance and guidance to inmates regarding daily activities.
- Managed up to 100 inmates at a time.
Volunteer
PA Vet Pets
08.2022 - Current
- Assisted with special events and fundraisers for this non-profit organization.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Help train service dogs for veterans and first responders.
- Help promote fundraisers on social media.
- Dog sit for veterans when they have to go out of town.
Military Police Officer
Pennsylvania Army National Guard
10.2017 - 10.2023
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Assisted Law Enforcement with Riot Control.
- Maintained 100% accountability of all issued equipment and inventories.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion.
- Checked vehicle equipment for proper functioning prior to use.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
Takeout and Server
BJ's Brewhouse and Restaurant
01.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served up to 10 tables at a time.
Line Worker
Moe's Southwest Grill
12.2018 - 04.2021
- Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service
- Grilled and deep fried various foods, including meats, vegetables, tofu, tortilla chips, and taco shells
- Operated fryers and grills according to instructions to maintain safety and food quality
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports
- Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Some College (No Degree) - Criminal Justice
California University Of Pennsylvania
California, PAHigh School Diploma -
South Park High School
South Park Township, PA06.2018
Skills
- Safety and compliance
- Communication
- Security
- Organization
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Organized and Efficient
- Team Collaboration
- Leadership Qualities
- Adaptability and Dependability
- Relationship Building
- Community Engagement
- Patience and Tolerance
- De-Escalation Techniques
- Crisis Management
- First Aid Training
- Mental health awareness
- Stress Tolerance
- Exceptional customer service
Timeline
Volunteer
PA Vet Pets
08.2022 - Current
Hostage Negotiator
SCI Greene
07.2022 - Current
Correctional Officer
SCI Greene
04.2021 - Current
Takeout and Server
BJ's Brewhouse and Restaurant
01.2020 - 04.2021
Line Worker
Moe's Southwest Grill
12.2018 - 04.2021
Military Police Officer
Pennsylvania Army National Guard
10.2017 - 10.2023
High School Diploma -
South Park High School
Some College (No Degree) - Criminal Justice
California University Of Pennsylvania
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