Courtney Pavlicko
New Salem,PA
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction and excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
17
17
years of professional experience
Work History
Medical Technician
Laurel Ridge Eyecare
01.2016 - Current
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns. Screen over 30 patients a day in a fast paced ophthalmology practice,
- Assist patients with completing medical history forms and record data in medical charts.
- Measure patients visual acuity. Perform visual field testing, and operate various equipment and cameras needed for scans and refractive purposes of the eye.
- Preform routine maintenance and calibration of equipment. Sterilization of medical tools using an autoclave.
- Inventory, order, and organize medical supplies and products.
- Answer phones, schedule appointments, and verify insurance information for the purpose of billing.
- Obtain and prepare medical records while adhering to all HIPAA privacy laws.
Optician
Laurel Ridge Eyecare
07.2006 - 12.2011
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Education
No Degree - Dental Assisting
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Uniontown Area Senior High School
Uniontown, PA06.2004
Skills
- Medical Terminology Understanding
- Medical Records and Documentation
- Electronic Medical Record (EMR) Systems
- HIPAA Guidelines
- Direct Patient Care
- Information Documentation
- Physician Assistance
- Exam Room Preparation
- Patient Screening
Affiliations
Volunteer with Boy Scouts of America
Timeline
Medical Technician
Laurel Ridge Eyecare
01.2016 - Current
Optician
Laurel Ridge Eyecare
07.2006 - 12.2011
No Degree - Dental Assisting
Westmoreland County Community College
High School Diploma -
Uniontown Area Senior High School
Similar Profiles
Bahram DorrajiBahram Dorraji
Mental Health Registered Nurse at Laurel Ridge Treatment CenterMental Health Registered Nurse at Laurel Ridge Treatment Center
Dontaysia PeoplesDontaysia Peoples
Admission Paitent Care Technician/ MHW at Laurel Ridge Treatment CenterAdmission Paitent Care Technician/ MHW at Laurel Ridge Treatment Center
Ebony WalkerEbony Walker
Activities Assistant at Laurel Ridge Nursing HomeActivities Assistant at Laurel Ridge Nursing Home