Albert Yen

• Led cross-functional project teams in the successful execution of multiple projects relating to SCADA, IT, OT (Operational Technology), and Cybersecurity, ensuring adherence to project timelines and budgets.
• Maximized project team communication, resulting in a 25% increase in project efficiency and team productivity.
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

• Supervised the cross-functional team responsible for providing “break-fix” support services relating to SCADA and OT issues to the company’s Oil & Gas Pipeline customers, improving response time by 90%.
• Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
• Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
• Streamlined support processes for improved efficiency and faster response times.
• Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Attained PMP certification to demonstrate expertise in project management best practices, enhancing project execution quality
• Performed consulting work for several small businesses in Texas, providing strategic planning and project management solutions
• Prepared source documents for dermatology clinical trials (Arlington Research Center)

Advanced the business strategies of portfolio companies by planning, budgeting, leading, and/or coordinating multiple projects

• Major version update to VENDYS software (Endothelix, Inc.)
• VENDYS 2.0 – product development of the next generation of a diagnostic medical device, including hardware and software (Endothelix, Inc.)
• Employee online training program (Amerejuve, Inc.)
• Designed, implemented, and facilitated clinical research studies for several portfolio companies (ThermaRx, Inc., IC Therapeutics, Inc., Endothelix, Inc.)
• SBIR grant proposal (Endothelix, Inc.)
• Scientific marketing plan (CardioNexus Corp.)
• Scientific symposium event at national conference (IC Therapeutics, Inc.)
• Wrote and edited scientific/medical publications (journal articles, white papers, internal team educational documents, press releases)
• Organized and ran weekly meetings (virtual conferences) of the company’s Scientific Advisory Board

• Performed basic science and translational research on ALS (Lou Gehrig’s disease)
• Coordinated lab projects
• Co-authored several original scientific papers and a review article
• Managed a tissue and specimen bank
• Managed, maintained and queried a clinical database
• Analyzed research data
• Presented at scientific meetings