Kimberly C Montague
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
17
17
years of professional experience
Work History
Hampton Inn
Midas
Brooklyn Park, MN
11.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Check guest in and out.
- Superior telephone customer service and computer skills with proficiency in MS word , excel outlook and power point.
- Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints.
Cashier
Circle K
Brooklyn Park, MN
11.2020 - 03.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Sold lottery tickets and fish and game licenses.
Customer Service Representative
PerformTel
Hopkins, MN
11.2014 - 03.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Service Representative
Rust Consulting Inc.
Minneapolis, MN
04.2012 - 11.2014
- Intake calls from potential Class Action Cases
- Quality Control Claim Forms from Clients
- Data Entry
Administrative Assistant/Receptionist
Northern Trust Bank
Chicago, IL
04.1999 - 01.2012
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supplied information to shareholders regarding Corporate Actions such as spinoffs, odd lot buy backs.
- Provided Customer Service for average of 80-100 calls per day. Answering customer inquiries solving problems and providing new product information.
Education
No Degree - Business And Commerce Technology
University of Phoenix
Tempe, AZHigh School Diploma -
John Marshall Metro High School
Chicago, IL06.1985
Skills
- Strategic planning and analysis
- Guest experiences
- Vendor interaction
- Policy and procedure adherence
Timeline
Hampton Inn
Midas
11.2021 - Current
Cashier
Circle K
11.2020 - 03.2022
Customer Service Representative
PerformTel
11.2014 - 03.2015
Customer Service Representative
Rust Consulting Inc.
04.2012 - 11.2014
Administrative Assistant/Receptionist
Northern Trust Bank
04.1999 - 01.2012
No Degree - Business And Commerce Technology
University of Phoenix
High School Diploma -
John Marshall Metro High School