He/Him
Deven Lee
Summary
Meticulous Guest Service Agent with strong background in customer service environments. Devoted to delivering quality service & exceeding expectations.
Also I have a great background in Harm Reduction, De-escalation situations.
I have many characteristics such as Leadership, Very Observant to detail & a team builder.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hampton Inn
Guest Services Agent
09.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Hilton Graden Inn
Front Desk Agent
SeaTac, WA
01.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Home 2 Suites By Hilton
Guest Service Agent
10.2017 - 03.2018
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Applied Science - Computer Science
Green River Community College
Auburn, Washington, WA07-2017
High School Diploma -
Cleveland High School
Seattle, WA09-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
Accomplishments
- Used Microsoft Excel/Word/Powerpoint to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of four staff members.
- Documented and resolved Billing which led to Promotion.
Certification
- Certified CPR/First Aid , American Heart Association (via Adams Safety Training. - 1/2024
- Certified Nonviolent Crisis intervention , Crisis Prevention Institute (CPI). 1/2024
- Overdose Prevention & Narcan Training Notational Harm Reduction Coalition. 1/2024
Interests
Timeline
Hampton Inn
Guest Services Agent
09.2024 - 02.2025
Hilton Graden Inn
Front Desk Agent
01.2021 - 10.2022
Home 2 Suites By Hilton
Guest Service Agent
10.2017 - 03.2018
Associate of Applied Science - Computer Science
Green River Community College
High School Diploma -
Cleveland High School