OFELIA N. MENJIVAR ANDRADE
Palmdale,CA
Summary
Dynamic customer service and sales professional dedicated to driving impactful results through exceptional client engagement. Expertise in cultivating strong relationships, efficiently resolving issues, and adapting to the evolving needs of clients. Proficient in communication, problem-solving, and teamwork, ensuring seamless collaboration and consistent achievement of goals. Committed to delivering outstanding service that enhances customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Cook
Yard House
11.2024 - Current
- Prepared and presented high-quality dishes adhering to menu specifications and presentation standards.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Maintained cleanliness and organization of kitchen stations, following health and safety regulations consistently.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sales Associate, Keyholder, Driver
Advanced Auto Parts
08.2023 - 03.2025
- Keyholder Duties:
- Manage DIY service including battery testing and installation, wipers install, etc.
- Ensure high standards of customer service and store appearance standards.
- Assist with Open/Close duties.
- Handle customer inquiries, complaints, and returns, ensuring a positive experience for all clients.
- Sales Associate Duties:
- Processed transactions accurately while maintaining a high level of customer service.
- Achieve personal/store sales goals and service objectives.
- Increase sales by building strong customer relationships and providing excellent service.
- Provide DIY service where needed.
- Driver Duties:
- Safely deliver parts to customers as needed.
- Pick up and stage parts for customer orders.
- Pick up returns and cores.
- Drop off weekly/monthly sales flyer.
- Conduct daily collection of credit accounts.
Waitress/Drive-thru Cashier
Primos Burgers
09.2021 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards at all times.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Kitchen Manager
The Habit Burger Grill
05.2019 - 09.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
CESAM
El Salvador06.2017
Skills
- Fast Learner
- Merchandise Rentals
- Stock Management
- Goal Oriented
- Dependable
- Reliable
- Multi-tasker
- Team Player
- Customer service
- Multitasking ability
- Communication skills
- Cash handling
Section name
- Management/Leadership Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Bilingual (English/Spanish)
- Money Management Skills
Languages
English
Spanish
Native or Bilingual
Timeline
Cook
Yard House
11.2024 - Current
Sales Associate, Keyholder, Driver
Advanced Auto Parts
08.2023 - 03.2025
Waitress/Drive-thru Cashier
Primos Burgers
09.2021 - 08.2023
Kitchen Manager
The Habit Burger Grill
05.2019 - 09.2021
High School Diploma -
CESAM