Summary
Overview
Work History
Education
Skills
Timeline
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Maglynn Candle

Kent ,WA

Summary

Accomplished Cabin Service Agent at Delta Global Services, adept in maintaining high cleanliness standards and ensuring passenger comfort. Leveraged critical thinking and customer relations skills to enhance on-time departures and resolve issues efficiently, contributing to improved service quality and operational efficiency. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Picking Packer

Amazon
11.2023 - 03.2024
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.

Cabin Service Agent

Unifi
06.2021 - 02.2023
  • Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
  • Completed thorough post-flight inspections of the cabin area to identify any damages or lost items left behind by passengers.
  • Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
  • Prepared detailed reports on completed work tasks for accurate record-keeping purposes within established timelines.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Baggage Handler

McGee Air Services
05.2019 - 04.2021
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Observed safety and privacy procedures in handling passengers' property.
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
  • Minimized delays by prioritizing tasks based on flight schedules and deadlines.

Airline Customer Service Agent

Air Canada Airline
01.2017 - 04.2019
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.

Cabin Service Agent

Delta Global Services
08.2014 - 11.2016
  • Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.
  • Facilitated smooth communication between airline staff members and ground crews for seamless coordination of tasks during tight turnarounds.
  • Provided support to flight attendants, promptly addressing any concerns or requests they had during flights.
  • Completed thorough post-flight inspections of the cabin area to identify any damages or lost items left behind by passengers.
  • Participated in ongoing training programs to stay current on industry best practices and regulatory requirements for cabin service agents.

Education

High School Diploma -

Cascade Academy School
Sedro-Woolley, WA
06.2013

Skills

  • Customer Relations
  • Cultural Awareness
  • Airline Policies
  • Airport Procedures
  • Baggage handling
  • Critical Thinking
  • Data Entry
  • Documentation
  • Problem-Solving
  • Active Listening
  • Issue Resolution
  • Documentation And Reporting

Timeline

Picking Packer

Amazon
11.2023 - 03.2024

Cabin Service Agent

Unifi
06.2021 - 02.2023

Baggage Handler

McGee Air Services
05.2019 - 04.2021

Airline Customer Service Agent

Air Canada Airline
01.2017 - 04.2019

Cabin Service Agent

Delta Global Services
08.2014 - 11.2016

High School Diploma -

Cascade Academy School

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Maglynn Candle