Yolanda McGriff
Dayton,US
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
Work History
Picking Packer
Crown Packaging
Kettering, Ohio
03.2025 - Current
- I remove items from boxes and repack them in bubble wrap or foam wrap seal it and put in box seal and Honda labels
- I pack from 1074- 6000 boxes on a line of others
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Read orders to verify attributes and quantities of merchandise.
Machine Operator
Conagra
Troy, Ohio
12.2024 - 02.2025
- I put my machine together
- I get tubs of meat and pour them in my machine so that the casing are filled and there are 5 rows
- I hang the on metal polls then on to the rack so they can get smoked
- Assisted with troubleshooting issues that arose with facility production processes.
- Troubleshoot malfunctions in equipment or processes.
Fulfillment Associate
Chewy
Dayton, OH
10.2024 - 12.2024
- I ride my MoveXX and fill orders
- I would log in to my scan code arm and finger device
- Once I complete the 20 different orders to 130!! That’s my Quiet Space
- Just Air and the Motor Sound
- I work 10hr days, Thursday thru Sunday!!!! Picking anything from toys to food potty training etc
- It’s Funny and Good to See I am not the only 4 Legged momma!!
- Stamped price tags on merchandise, referring to official price lists.
Customer Service Representative
Stevenson Service Experts
Beavercreek, Ohio
03.2024 - 06.2024
- Schedule appointments for service and repair on HVAC and A/C units
- Also Plumbing
- Create accounts, take payments, update them also
- Collected deposits or payments and arranged for billing.
Caregiver
Senior Helpers
Dayton, OH
10.2023 - 03.2024
- Took care of dementia and paralyzed patients
- Cooked there meal
- Followed care plan and directions to administer medications.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Monitor Technician
Sonitrol Security Systems
Miamisburg, Ohio
11.2023 - 01.2024
- Monitor residents and businesses
- Check for alarms, intrusions, fires
- Communicated test or assessment results to medical professionals.
Shipping and Receiving Clerk
Crocs, Inc.
Vandalia, Ohio
09.2023 - 11.2023
- Deliver or route materials to departments using trucks, conveyor, or sorting bins
- Identified order discrepancies and damaged items and notified supervisor.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Cashier (Sales and Related)
Penn National Gaming, Inc.
Dayton, OH
08.2023 - 09.2023
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Cash winning tickets
- Pay out lottery and Casino winnings
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Booking Agent
Envoy LLC
Vandalia, Ohio
06.2023 - 08.2023
- Ticket agent
- Print there boarding pass
- Take there luggage
- Board plane
- Help customers to and from gate, with wheelchair
Billing Specialist
Charter Communications, Inc.
Kettering, Ohio
06.2021 - 07.2023
- Modify accounts
- Take payments
- Add and remove services
- Restore services
- Monitored past due accounts and pursued collections on outstanding invoices.
Security Guard
Securitas Inc
Vandalia, Ohio
12.2022 - 01.2023
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Get bills of lading together for buyers
- Check trucks
- Conducted daily security patrols of assigned areas.
Customer Service Specialist
Hertz Rental Car
Mobile, Alabama
04.2012 - 05.2020
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Book reservations, cancel, modify
- Work with members and there accounts
- Answered inbound calls, chats and emails to facilitate customer service.
Scheduler
Catastrophe Management Consultants Inc
Mobile, Alabama
11.2010 - 06.2012
- Schedule appointment for insurance agent to go to insured home to assess the damage from weather damage
- So it can be repaired
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Collections Specialist
Trinsic Communications, Inc.
Atmore, Alabama
09.2001 - 09.2010
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Receive payments and post amounts paid to customer accounts
- Answer customer questions regarding problems with their accounts
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Tracked and reported on collections activity and performance metrics to management.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Education
High School -
Paul Laurence Dunbar
Dayton, OH06.1983
Skills
- Professional telephone demeanor
- Report Preparation
- Customer Service
- Money Handling
- Grammar
- Credit Card Processing
- Order Fulfillment
- Multi-Line Phone Talent
- Sales Experience
- Collections
- Complaint Resolution
- De-escalation
- Packaging techniques
- Order fulfillment
- Equipment assembly
- Inventory management
- Quality control
- Customer service
- Payment processing
- Scheduling appointments
- Time management
- Problem solving
- Attention to detail
- Production Assistance
- OSHA requirements
- Problem-solving
- Cleaning and sanitation
- Verbal and written communication
- Customer relations
- Cleaning
- Upselling techniques
- Quality inspections
- Parts labeling
References
- Albon McGinnis, The Amac Group LLC, amac2one@yahoo.com, 614-531-7298
- Kenny Hayes, Uniform Sales, kennyfhayes@gmail.com, 937-830-3058
- Kimberly Seals, United States Government, mtweety519@gmail.com, 937-271-3321
Traits
- Communicator - I am able to effectively and respectfully communicate with customers, superiors, colleagues.
- Dependable - I can be counted on to complete whatever task, objective, or job needed.
- Hardworking - I put my best effort into what I do.
Timeline
Picking Packer
Crown Packaging
03.2025 - Current
Machine Operator
Conagra
12.2024 - 02.2025
Fulfillment Associate
Chewy
10.2024 - 12.2024
Customer Service Representative
Stevenson Service Experts
03.2024 - 06.2024
Monitor Technician
Sonitrol Security Systems
11.2023 - 01.2024
Caregiver
Senior Helpers
10.2023 - 03.2024
Shipping and Receiving Clerk
Crocs, Inc.
09.2023 - 11.2023
Cashier (Sales and Related)
Penn National Gaming, Inc.
08.2023 - 09.2023
Booking Agent
Envoy LLC
06.2023 - 08.2023
Security Guard
Securitas Inc
12.2022 - 01.2023
Billing Specialist
Charter Communications, Inc.
06.2021 - 07.2023
Customer Service Specialist
Hertz Rental Car
04.2012 - 05.2020
Scheduler
Catastrophe Management Consultants Inc
11.2010 - 06.2012
Collections Specialist
Trinsic Communications, Inc.
09.2001 - 09.2010
High School -
Paul Laurence Dunbar