KAMRIE PETERSON
Dayton,USA
Summary
Results-oriented leader in workforce supervision known for driving productivity and optimizing operations. Skilled in team leadership and conflict resolution, fostering collaboration and efficiency. Dedicated to enhancing workplace standards through proactive management and employee engagement.
Overview
11
11
years of professional experience
Work History
Move Coordinator
HomeSafe Alliance
Dayton, OH
09.2024 - 06.2025
- Coordinated logistics for household goods moving and storage, ensuring timely delivery and customer satisfaction.
- Tracked shipments using various computer systems including WMS, maintaining accurate records for effective logistics management.
- Assisted in resolving discrepancies between physical inventories and system reports, enhancing inventory accuracy and operational efficiency.
- Developed relationships with external partners such as trucking companies and customs brokers.
Customer Service Representative
CareSource
Dayton, USA
11.2021 - 02.2025
- Successfully follow up and resolve pending issues, achieving a 95% satisfaction rate among members and providers.
- Strengthened relationships through high-quality service, contributing to 20% increase in member retention.
- Resolved routine service inquiries, including claims processing, member benefit education, and eligibility inquiries, enhancing member experience.
- Ensured compliance with HIPAA and state regulations, safeguarding member confidentiality and data security.
- Mentor new hires, contributing to a 30% reduction in onboarding time.
Care Advocate
St Vincent de Paul Society
Dayton, USA
01.2023 - 04.2024
- Implemented proactive problem-solving strategies, resulting in 25% fewer incidents.
- Fostered a welcoming environment that improved guest satisfaction by 15%.
- Monitored shelter areas to ensure safety for intoxicated/symptomatic individuals.
Medical Assistant/Office Assistant
Family Allergy & Asthma
Bloomington, USA
03.2020 - 09.2021
- Administered skin tests and allergy shots, improving patient care efficiency by 20%.
- Coordinated appointment scheduling and maintained patient records, streamlining office operations.
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment reminders effectively.
- Prepared examination rooms and ensured cleanliness and organization.
Patient Care Technician
IU Health Hospitals
Bloomington, USA
04.2019 - 09.2021
- Monitored vital signs and assisted with daily living activities to enhance patient comfort and well-being.
- Maintained accurate patient records in Cerner to facilitate clear communication with healthcare providers.
Customer Service Representative
Victoria's Secret
Kettering, USA
09.2017 - 01.2020
- Resolved customer inquiries and processed transactions, contributing to 90% customer satisfaction rate.
- Coordinated employee shift schedules to enhance operational efficiency.
- Assisted customers with inquiries about health insurance plans and benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed claims and updated customer information in the internal database system.
Scheduling Coordinator
Alto Staffing
Dayton, OH
03.2014 - 01.2019
- Coordinated schedules for multiple teams, enhancing workflow and ensuring effective resource allocation.
- Reviewed schedules to identify and resolve conflicts proactively, maintaining uninterrupted operations.
- Utilized MS Office and Excel to analyze scheduling data, improving accuracy and streamlining reporting.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
Education
GED -
Miami Valley Career Technology Center
Dayton, OH12.2013
Some College (No Degree) - Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Healthcare Support
- HIPAA Compliance
- EMR systems
- Medical terminology
- Patient scheduling
- Insurance Verification
- Order processing
- Data Entry & Documentation
- Microsoft Office
- Customer Service Excellence
- Professional telephone demeanor
- De-escalation techniques
- Professional demeanor
- Administrative Assistance
Timeline
Move Coordinator
HomeSafe Alliance
09.2024 - 06.2025
Care Advocate
St Vincent de Paul Society
01.2023 - 04.2024
Customer Service Representative
CareSource
11.2021 - 02.2025
Medical Assistant/Office Assistant
Family Allergy & Asthma
03.2020 - 09.2021
Patient Care Technician
IU Health Hospitals
04.2019 - 09.2021
Customer Service Representative
Victoria's Secret
09.2017 - 01.2020
Scheduling Coordinator
Alto Staffing
03.2014 - 01.2019
GED -
Miami Valley Career Technology Center
Some College (No Degree) - Healthcare Specialist
Ivy Tech Community College of Indiana