Erik Pence
Berkeley,CA
Summary
Result-focused professional with a passion for technology and complementary, wide-ranging skills necessary to provide an outstanding computing environment and business support.
Overview
11
11
years of professional experience
Work History
Move Coordinator
Cushman & Wakefield
06.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Refurbish Technician
RRRcomputer.org
05.2023 - 07.2023
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Refurbished used computers and technological equipment, saving companies money.
Warehouse Lead
Hassler Heating & Air Conditioning
08.2021 - 06.2022
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Inventory Control Technician
Milestone Technologies
11.2019 - 08.2021
- Created databases and spreadsheets to improve inventory management accuracy 5%.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
IT Relocation Technician
Corovan
05.2018 - 11.2019
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Assistant Manager
San Pablo Plumbing Supply
06.2012 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained customer employees and managers on machine use and maintenance.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH06.2025
Bachelor of Science - Information Technology
Capella University
Minneapolis, MN03.2022
Skills
- Customer Satisfaction
- Customer Experience
- Phone and Email Communication
- Client Inquiries
- Commercial Moving
Timeline
Refurbish Technician
RRRcomputer.org
05.2023 - 07.2023
Move Coordinator
Cushman & Wakefield
06.2022 - Current
Warehouse Lead
Hassler Heating & Air Conditioning
08.2021 - 06.2022
Inventory Control Technician
Milestone Technologies
11.2019 - 08.2021
IT Relocation Technician
Corovan
05.2018 - 11.2019
Assistant Manager
San Pablo Plumbing Supply
06.2012 - 04.2018
Master of Science - Cyber Security
Southern New Hampshire University
Bachelor of Science - Information Technology
Capella University