Tenayshia Brown
Dayton,OH
Summary
Detail-oriented professional with proven skills in documentation and clear communication. Experienced in fostering positive relationships with clients while adhering to confidentiality standards and providing exceptional support.
Overview
14
14
years of professional experience
Work History
Elderly Caregiver
Lavender Home Care
Dayton, OH
10.2024 - 05.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Developed personalized care plans to address individual needs and preferences.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
Customer Service Representative
Victoria Secret Call Center
Kettering, OH
08.2020 - 03.2024
- Utilized CRM software to document interactions and track customer feedback.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted follow-up calls to ensure resolution satisfaction and foster customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Assistant
David H Ponitz CTC
Dayton, OH
08.2011 - 06.2015
- Managed scheduling and calendar coordination for multiple executives, ensuring optimal time management.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
No Degree - Business Management
Sinclair Community College
Dayton, OH12-2027
High School Diploma -
David H Ponitz CTC
Dayton, OH06-2015
Skills
- Documentation and reporting
- Computer proficiency
- Professional telephone demeanor
- Data collection
- Client documentation
- Data confidentiality
- Clear communication
- Customer service
- Active listening
- Data entry
- Call center experience
Timeline
Elderly Caregiver
Lavender Home Care
10.2024 - 05.2025
Customer Service Representative
Victoria Secret Call Center
08.2020 - 03.2024
Office Assistant
David H Ponitz CTC
08.2011 - 06.2015
No Degree - Business Management
Sinclair Community College
High School Diploma -
David H Ponitz CTC