Colby Fink
Hospitality Professional
Winter Garden,FL
Summary
Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
VIP Tour Guide
Walt Disney World Resort
Orlando, FL
06.2019 - Current
- Host and coordinate both private guest and group tours
- Address individual concerns and resolved issues in accordance with company policies
- Execute flexible itineraries for visitors with reactionary adjustments to unforeseen circumstances
- Communicate efficiently with multiple lines of business
- Answer questions, point out important features and offer further details about special events
- Work closely with management staff to create new and lucrative tours
Recreation Lead
Marriott Vacations Worldwide
Orlando, FL
09.2020 - 09.2021
- Promoted to supervise and coached a team of 15 within a six-month timeframe
- Planned and led multiple, daily recreation activities with 10-50 participants each
- Processed payments for rental equipment, recreation activities, facility rentals, or retail sales
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Front Desk Agent
Walt Disney World Resort
Orlando, FL
03.2018 - 07.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
Educational Spiel/ Attraction
Walt Disney World Resort
Orlando, FL
08.2016 - 02.2018
- Operated attraction vehicle while performing an unscripted, educational tour
- Responsible for the safety of over 30 guests at a time
- Consistently received positive feedback from guests and management on performance reviews
- Cultivated company relations with consumers on an individual level
- Delivered information and details of interest about facility to visitors.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Retail Sales / Key Holder
Shenk & Tittle Inc
Altoona, PA
08.2011 - 08.2013
- Mentored and recruited new store employees
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored team members to enhance professional development and accountability in workplace.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited, hired and trained 20 plus associates to develop into productive team members with excellent product knowledge.
Education
MBA - Business Administration
Wilmington University
New Castle, DE 03.2022 - Current
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL 08.2017 - 08.2019
Bachelor of Science - Hospitality
University of Canberra
Canberra, Australia 07.2018 - 12.2018
Skills
LeadershipCustomer care
Public speaking
Team Building
Training and mentoring
Creative solutions
Reports
Tourism management
Timeline
MBA - Business Administration
Wilmington University
03.2022 - Current
Recreation Lead
Marriott Vacations Worldwide
09.2020 - 09.2021
VIP Tour Guide
Walt Disney World Resort
06.2019 - Current
Bachelor of Science - Hospitality
University of Canberra
07.2018 - 12.2018
Front Desk Agent
Walt Disney World Resort
03.2018 - 07.2018
Bachelor of Science - Hospitality Management
University of Central Florida
08.2017 - 08.2019
Educational Spiel/ Attraction
Walt Disney World Resort
08.2016 - 02.2018
Retail Sales / Key Holder
Shenk & Tittle Inc
08.2011 - 08.2013