Mark J. McGee
Lake Buena Vista,USA
Summary
Accomplished storyteller with expertise in engaging audiences at Walt Disney World. Proven ability to enhance Guest satisfaction through compelling narratives and effective communication. Recognized for high levels of creative output and efficient project execution.
Overview
27
27
years of professional experience
Work History
VIP Tour Guide
The Walt Disney Company
Lake Buena Vista, FL
09.2001 - Current
- Delivered captivating and informative tours of Walt Disney World Resort, enhancing guest engagement.
- Trained new guides in storytelling techniques and customer service standards to elevate VIP Tour quality.
- Collaborated with leadership teams to design new, profitable tour offerings.
- Shared compelling stories about Disney history and character backgrounds during tours.
- Adapted tours based on guest feedback to provide personalized experiences.
- Mentored peers to develop knowledgeable and skilled tour guides.
Wild Africa Trek Guide
The Walt Disney Company
Lake Buena Vista, FL
10.2009 - 03.2013
- Developed and implemented new tour routes to enhance experiences for repeat visitors.
- Crafted engaging spiels for Trek Guests, ensuring informative and memorable interactions.
- Trained new guides on operational procedures and effective guest interaction techniques.
- Collaborated with Trek Guides and Disney's Animal Programs to elevate Guest experiences.
- Communicated complex topics clearly to diverse audiences, fostering understanding and engagement.
Guest Relations Cast Member
The Walt Disney Company
Lake Buena Vista, FL
07.1999 - 10.2009
- Provided accurate information and helpful guidance to Guests, improving their overall park experience.
- Resolved Guest concerns promptly, demonstrating commitment to excellent Guest service.
- Assisted in training new Cast Members on park policies, procedures, and best practices for serving Guests.
Education
Bachelor of Arts - English Composition/Creative Writing
Southern New Hampshire University
Manchester, NH03.2026
Skills
- Brand ambassador and networking
- Creative writing
- Communication skills
- Guest engagement and relations
- Team collaboration
- Presentation delivery
- Tour development
- Innovative solutions
Timeline
Wild Africa Trek Guide
The Walt Disney Company
10.2009 - 03.2013
VIP Tour Guide
The Walt Disney Company
09.2001 - Current
Guest Relations Cast Member
The Walt Disney Company
07.1999 - 10.2009
Bachelor of Arts - English Composition/Creative Writing
Southern New Hampshire University