Lechra Lewis
Mobile,AL
Summary
Organized and dependable candidate successful at identifying issues and solving problems. Experienced in automating systems to increase workflow efficiency.
A committed leader with a positive attitude, quick learner and always willing to take on extra responsibilities to meet team goals.
Eager to utilize the "Jira Software Essential Certification Prep" knowledge acquired from Atlassian University to be a huge asset to the Software Testing team.
Overview
9
9
years of professional experience
Work History
Senior Claims Adjuster
Ryze Claims Solutions
08.2020 - Current
- Created automated workflow systems to improve customer service levels by 20%.
- Collaborated with team, sharing various methodologies to increase efficiency and timely claim processes by 15%.
- Conducted roundtable chats to share problem solving techniques and system processes to junior claim adjusters.
- Implemented risk mitigation plan to avoid aging claims for going in red.
- Coordinated work workflow testing automation.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Claims Manager
Southeast Claims Consulting
09.2017 - 02.2021
- Proactive in different phases of claim handling to create momentum for quick closures.
- Designed winning plan to increase customer and agent satisfaction levels by 20%.
- Coached and trained adjusters on how to turn unsatisfied customer into satisfied customer with proactive plan of action.
- Managed claim handling consistency with client for best claim practices.
- Review and Identify quick resolution for moving aged claims for quick closure to meet company business goals and best claim practices.
- Documented all verbal and digital communications timely to achieve accurate outcomes.
- Issue Identifier, problem solver and executor of plan of action for measurable results.
Independent Property Claims Adjuster
Wardlaw Claim Services
06.2014 - 06.2017
- Attention to detail in reviewing various documents daily.
- Negotiated with claimants to settle claims.
- Document Analysis of all findings in concise reports.
- Practiced verbal and written communication daily & obtained 98% satisfaction.
- Planned & Coordinated specific assignments with local body shops.
- Committed to achieving results in resolving claim settlement timely.
Education
Jira Software Essentials Certification Prep Course
Atlassian University
Online Course11.2023
Master Software Tester -Bootcamp
Udemy
Online Course11.2023
Cyber Security Certificate
Auburn University
Online Course07.2023
Bachelor of Science - Business Administration And Management
University of William Carey
Hattiesburg, MSInformation Technology
WGU
Salt Lake City, UT06.2024
Skills
- Quality Assurance Reviewer
- Planner & Executor
- Innovator of problem solving methodologies
- Prioritize to save time and effort
- Driven to complete tasks timely
- Committed to systems & proven processes
- Focused and Attention To Detail
- Quick Learner of systems and workflows
Accomplishments
1) Designed a winning plan to increase customer and agent satisfaction levels.
2) Implemented a risk mitigation plan to avoid aging claims for going in the red.
3)Created automated workflow systems to improve customer service levels and claims workflow efficiency.
4) Conducted roundtable chats to share problem solving techniques and system processes to junior claim adjusters.
5) Served as Lead Adjuster for Litigation complex claims.
6) Documented and resolved claim handling issues which led to improved customer service levels.
Timeline
Senior Claims Adjuster
Ryze Claims Solutions
08.2020 - Current
Claims Manager
Southeast Claims Consulting
09.2017 - 02.2021
Independent Property Claims Adjuster
Wardlaw Claim Services
06.2014 - 06.2017
Jira Software Essentials Certification Prep Course
Atlassian University
Master Software Tester -Bootcamp
Udemy
Cyber Security Certificate
Auburn University
Bachelor of Science - Business Administration And Management
University of William Carey
Information Technology
WGU
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