Isabelle Hasty
Port Saint Lucie,FL
Summary
Customer service professional with strong organizational and coordination skills from insurance sales, claims, and client support roles. Experienced in meeting with clients to assess needs, scheduling appointments, processing documentation, collaborating with teams to deliver timely service, and ensuring compliance with standards and procedures. Proven ability to build relationships, manage multiple tasks, and drive efficient operations in fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Claims Adjuster
Progressive Insurance
Riverview, Florida
11.2021 - Current
- Coordinated with policyholders, third-party stakeholders, and internal teams to facilitate timely resolution of cases, ensuring high-quality service delivery.
- Met with clients and gathered detailed requirements through interviews and investigations to support accurate decision-making and documentation.
- Managed schedules and streamlined procedures to reduce processing time while maintaining compliance with company policies and regulations.
- Mentored junior team members on best practices in customer service, documentation, and operational efficiency.
- Reviewed and prepared detailed documentation and reports to support processes and ensure accuracy.
Insurance Sales Agent
Allstate Insurance Co
Riverview, Florida
04.2021 - 11.2021
- Delivered outstanding customer service by processing client requests and coordinating with multiple partners to meet needs and production goals.
- Conducted client consultations via phone, email, and networking to identify requirements and recommend optimal solutions.
- Collaborated with various teams and companies to maximize opportunities and ensure seamless service delivery.
- Evaluated client situations and adjusted coverages to close gaps, demonstrating strong needs-assessment skills.
Life Insurance Representative
New York Life Insurance Co
Tampa, Florida
10.2020 - 04.2021
- Provided excellent client service by responding to inquiries, building relationships, and coordinating appointments with agents.
- Processed financial transactions and maintained accurate records in billing systems.
- Assisted clients with documentation and updates, ensuring timely and compliant handling.
- Adhered to performance standards and guidelines while managing multiple client needs in a high-volume environment.
Service Representative
Maria Maranda - State Farm
Brandon, Florida
09.2018 - 10.2020
- Coordinated office-wide lunches and community outreach events, working with team members to organize logistics, scheduling, and execution to boost morale and business visibility.
- Developed leads and educated customers on options, scheduling appointments to identify needs and deliver tailored services.
- Worked collaboratively in team presentations to address concerns and achieve positive outcomes.
- Processed customer requests and claims while adjusting polices to ensure satisfaction and proper coverage.
- Demonstrated consistent high-quality service to all clients, maintaining organized records and follow-through.
Education
High School Diploma -
Durant High School
Plant City, FL05-2017
Skills
- Client consultation and needs assessment for tailored situations
- Event coordination, scheduling, and multi-stakeholder collaboration
- Exceptional customer service and relationship building
- Document preparation, contract processing, and compliance management
- Team mentoring, training, and quality assurance
- Process improvement and efficient workflow management
Certification
- Florida 6-20 Claims Adjuster License
Timeline
Senior Claims Adjuster
Progressive Insurance
11.2021 - Current
Insurance Sales Agent
Allstate Insurance Co
04.2021 - 11.2021
Life Insurance Representative
New York Life Insurance Co
10.2020 - 04.2021
Service Representative
Maria Maranda - State Farm
09.2018 - 10.2020
High School Diploma -
Durant High School