Randi Mcconnell
Garland,TX
Summary
Dynamic Senior Claims Adjuster with extensive experience at Hallmark Financial Services, excelling in complex claims management and conflict resolution. Proven track record in reducing loss ratios through effective negotiation and thorough investigations. Adept at legal documentation and fostering client relationships, ensuring fair and prompt settlements in high-stakes environments.
Overview
14
14
years of professional experience
Work History
Senior Claims Adjuster
Hallmark Financial Services
Dallas, Texas
2024.01 - Current
- Property damage excess handler for the entire claims department
- Respondent arbitration for the entire claims department.
- Theft, Fire, and Auto Glass
- Pro-se bodily injury evaluation and settlements
- Complex File Management
- Assist in onboarding and coaching company claim new hires
Licensed Claims Adjuster
GEICO, Government Employees Insurance
Richardson, TX
2013.03 - 2023.12
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Decreased loss ratios through fair and timely claim processing.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Completed required investigations on referred files within established timeframes.
- Reviewed collection files to determine next steps in collection process.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Unarmed Security Officer
Walden Security
Dallas, TX
2012.03 - 2013.04
- Provided friendly and professional assistance to employees, visitors and customers.
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Detected suspicious behavior and prevented illegal activity.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Maintained high levels of alertness throughout shifts.
Education
Some College (No Degree) - Social Work
Collin County Community College District
Plano, TXSkills
- Complex claims management
- Insurance Fraud Expertise
- Critical Thinking
- Conflict Resolution
- Complex Problem Solving
- Legal Documentation and Reporting
- File and Record Management
- Coverage Assessment
- Client Interviewing
- Problem-Solving
- Information Collection and Recording
- Customer Service
Additional Information
Additionally trained for:
- Property Damage Excess Exposure
- Pro-Se Bodily Injury- January 2024 - March 2024
- Auto Theft and Fire- January 2025 - June 2025
- Arbitration- November 2024 - January 2026
- Glass
- Renters
- Disputed Liability
- Secured Employee Claims
- Recreational Vehicles
- First Party Medical- 2018
- Performance Monitoring- 2018
- Team Coach- 2019
Accomplishments
Recognized as a top‑rated adjuster in 2025 for excellence in claim strategy, peer support, and maintaining high performance metrics while contributing to team success and operational efficiency.
Drove significant improvement in respondent arbitration outcomes by developing accurate, evidence based arguments that consistently strengthened our position.
Reduced average file age for excess claims from over 2 years to approximately 6 months by implementing proactive review strategies and consistent follow up.
Associate has never been on warning for attendance concerns.
Associate consistently maintains high customer satisfaction, phone audits, file audits, and answer ratings.
Drove significant improvement in respondent arbitration outcomes by developing accurate, evidence based arguments that consistently strengthened our position.
Reduced average file age for excess claims from over 2 years to approximately 6 months by implementing proactive review strategies and consistent follow up.
Associate has never been on warning for attendance concerns.
Associate consistently maintains high customer satisfaction, phone audits, file audits, and answer ratings.
Licenses
- Current for all Continuing Education for all lines adjuster licenses for Texas, Oklahoma, Wyoming, Louisiana, Arizona, New Mexico.
Timeline
Senior Claims Adjuster
Hallmark Financial Services
2024.01 - Current
Licensed Claims Adjuster
GEICO, Government Employees Insurance
2013.03 - 2023.12
Unarmed Security Officer
Walden Security
2012.03 - 2013.04
Some College (No Degree) - Social Work
Collin County Community College District