SHARON SILAYO
Boston,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Aide
Standhard Physical Therapy
Boston, MA
10.2019 - Current
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in preparation of regularly scheduled reports
- Order office supplies and research new deals and suppliers
- Maintained complex digital filing system for financial information.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Managed over 20 call per day from patients, lawyers and insurance companies
FRONT DESK COORDINATOR
DUDLEY STREET NEIGHBORHOOD INITIATIVE
Roxbury, CT
05.2018 - 06.2018
- Processes payment request including performing all applicable due thoroughness
- Monitors certain email accounts for incoming communications regarding request and payment
- Maintains outstanding request and payable reports, communicates, and corresponds with internal and external parties to ensure quick resolution
- Monitors returned checks to determine cause and improve process to minimize errors
- Provides telephone message support to current and prospective patients
- Process all payments, gifts, stipends, non-employee reimbursements, invoices, and others as occur
- Work with managers to review expenses in corresponding and approving various expenses across funds to ensure there allowability and allocability
Tobacco Youth Agent
YOUTH TOBACCO AGENT, BOSTON PUBLIC HEALTH
Boston , MA
06.2017 - 09.2017
- COMMISSION - Worked hand in hand with tobacco compliance officers to ensure rules are followed by stores that sell tobacco in Boston
- Collaborated with team members to achieve target results.
Education
Bachelor’s - Economic
University of Massachusetts
Boston, MA12.2023
High School Diploma -
New Mission High School
Boston, MA06.2018
Skills
- Excellent time management skills and ability to prioritize work
- Interpersonal communication
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Team-management and leadership skills
- Working knowledge of office equipment, like printers and fax machines
- Appointment Coordination
- Strong Organizational Skills
- Billing Skills
- Organizing and Categorizing Data
- Research and Analytical Skills
- Ease with Computers and Technology
- Document and File Management
Languages
Swahili
Native or Bilingual
Timeline
Administrative Aide
Standhard Physical Therapy
10.2019 - Current
FRONT DESK COORDINATOR
DUDLEY STREET NEIGHBORHOOD INITIATIVE
05.2018 - 06.2018
Tobacco Youth Agent
YOUTH TOBACCO AGENT, BOSTON PUBLIC HEALTH
06.2017 - 09.2017
Bachelor’s - Economic
University of Massachusetts
High School Diploma -
New Mission High School
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