Richard Beatty
Midland,GA
Summary
Dedicated, organized, Aflac professional with 20 + years experience and history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Trainer II
Aflac
Columbus, GA
09.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Developed individualized plans to help customers reach goals within predetermined timelines.
Trainer I
Aflac
Columbus, GA
02.2016 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
Customer Service Representative
Aflac
Columbus, GA
02.2014 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Aflac Sales
Aflac NY / Aflac US
Albany, NY / Columbus, GA
12.1995 - 08.2012
- Solved customer challenges by offering relevant products and services.
- As CIT / DSC: Trained and developed new sales team associates in products, selling techniques and company procedures.
- Developed, marketed and sold full range of products and support services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Science - Media Communications
SUNY College At Plattsburgh
Plattsburgh, NY05.1983
Skills
- Preparing Course Materials
- Solution Implementation
- Training Method Development
- Orientation and Onboarding
- Training Program Design
- Course Materials Development
- Program Monitoring and Tracking
- Adult Learning Principles
- Virtual Learning Management
- Needs Assessment
- Coaching and Development
- Effective Customer Communication
Certification
- Corporate Trainer Certified (CTC) - February 2019
- Six Sigma Yellow Belt - June 2020
- Conflict Management, Udemy - June 2020
Additional Information
Focus Group and Training for CSC: (A-Call)
Member of Diversity Council - Aflac
Past President Toastmasters - Aflac PSA Campus
Past VP of Membership Toastmasters - Aflac PSA Campus
Quality of Training Survey Score Avg: 4.5 out of 5
Percent of trainees returned to training February 2016 - January 2022: 0.00%
Timeline
Trainer II
Aflac
09.2019 - Current
Trainer I
Aflac
02.2016 - 09.2019
Customer Service Representative
Aflac
02.2014 - 02.2016
Aflac Sales
Aflac NY / Aflac US
12.1995 - 08.2012
Bachelor of Science - Media Communications
SUNY College At Plattsburgh