Aaliyah Lockhart
Milwaukee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Door Greeter
Silk Exotic
02.2023 - Current
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Server
The Kimpton
06.2023 - 10.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Assistant
Birch
10.2021 - 01.2024
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Greeted customers warmly to provide exceptional customer service.
Front End Cashier
Krogers Grocery Store
02.2021 - 05.2023
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Helped customers complete purchases, locate items, and join reward programs.
- Approached every question or concern with calm and level-headed approach.
Team Member
Culvers Franchising System
02.2019 - 11.2020
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
No Degree - Nursing
Herzing University
Brookfield, WI05-2026
Skills
- Retail operations
- Complaint resolution
- Strong interpersonal skills
- Flexibility
- Team member support
- Customer service
Timeline
Server
The Kimpton
06.2023 - 10.2024
Door Greeter
Silk Exotic
02.2023 - Current
Server Assistant
Birch
10.2021 - 01.2024
Front End Cashier
Krogers Grocery Store
02.2021 - 05.2023
Team Member
Culvers Franchising System
02.2019 - 11.2020
No Degree - Nursing
Herzing University
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