Russell Norvell
South Lyon,MI
Summary
Personable and dedicated individual with over 10 years experience as a Customer Service/Sales Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Door Greeter
Big Best in Gaming
Ypsilanti, Michigan
12.2024 - Current
- Greeted customers as they entered the building and provided directions to their desired destination.
- Recognized security risks to properly handle situations.
- Alerted security personnel of any suspicious or disruptive activities in the vicinity.
- Checked identification for restricted items prior to allowing entry into the building.
- Greeted and assisted customers to foster positive experiences.
- Participated in regular training sessions on topics related to customer service, safety protocols.
- Maintained a clean and organized entrance area by removing debris and wiping down surfaces.
- Maintained positive working relationship with fellow staff and management.
- Communicated with management regarding customer complaints or concerns in a timely manner.
Family Caregiver
Self-employeed
Hartland, Michigan
08.2023 - 10.2024
- Followed care plan and directions to administer medications.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Maintained clean and well-organized environment for family members happiness and safety.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
- Prepared nutritious meals for family members following dietary guidelines.
- Supported bathing, dressing and personal care needs.
- Assisted with personal hygiene needs including toileting and incontinence care.
Parts Department /Estimating Trainee
Gerber Collision
Brighton, Michigan
07.2022 - 08.2023
- Wrote and recorded orders for merchandise or entered orders into computers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Verified stock to ensure accuracy of inventory records.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Ordered or purchased supplies to maintain optimum inventory.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
Customer Service Representative
Babbitts Sports Center
Muskegon, MI
08.2018 - 04.2022
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered 30+ inbound calls per day and directed to individuals or departments.
- Processed over 50 POS daily, including Cash, credit, gift card and returns.
- Worked with management to complete daily cash and credit counts
- Wrote repair orders, ordered all parts and processed billing invoices for all customers.
Customer Service Associate/Shipping /Office Associate
West Pharmaceutical Corp
Walker, MI
03.2008 - 07.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Daily use with Microsoft word , excel, Powerpoint and outlook.
- Create invoices, fill out packing slips, control inventory accuracy.
- Access to company controlled documents and storage.
- Exceeded quarterly sales goals of 2.2 million dollars.
- Consulted with customers regarding needs and addressed concerns.
- Consistently improved customer satisfaction through process flow elimination and expert resolution of conflicts and concerns.
Education
High School Diploma -
Sparta High School
Sparta, MI06-1995
Skills
- Adaptive team player
- Retail sales customer service
- Courteous demeanor
- Customer relations
- High-energy attitude
- Product organization
- Inbound and Outbound Calling
- Problem-solving abilities
- Strong work ethic
- Reliable and organized
- Strong verbal communication
- Able to prioritize in a fast-paced environment
Timeline
Door Greeter
Big Best in Gaming
12.2024 - Current
Family Caregiver
Self-employeed
08.2023 - 10.2024
Parts Department /Estimating Trainee
Gerber Collision
07.2022 - 08.2023
Customer Service Representative
Babbitts Sports Center
08.2018 - 04.2022
Customer Service Associate/Shipping /Office Associate
West Pharmaceutical Corp
03.2008 - 07.2018
High School Diploma -
Sparta High School