Juanita Brown
Gainesville
Summary
Dynamic professional with extensive experience in customer service and facility management at Walmart Stores, INC. Proven ability to enhance visitor experiences through effective communication and conflict resolution. Skilled in maintaining security awareness and meticulous record keeping, ensuring a safe and organized environment. Committed to fostering team collaboration and achieving operational excellence.
Overview
7
7
years of professional experience
Work History
Door Greeter
Walmart Stores,INC
Gainesville
06.2024 - Current
- Maintained a clean and organized entrance area by removing debris and wiping down surfaces.
- Distributed promotional materials to customers upon request or as part of special events.
- Maintained accurate records related to visitor check-ins and check-outs throughout shift.
- Alerted security personnel of any suspicious or disruptive activities in the vicinity.
- Checked identification for restricted items prior to allowing entry into the building.
- Communicated with management regarding customer complaints or concerns in a timely manner.
- Greeted customers as they entered the building and provided directions to their desired destination.
- Provided customer service assistance, including answering questions about store products, services, and policies.
- Participated in regular training sessions on topics related to customer service, safety protocols.
- Inspected bags and packages entering or exiting the facility for potential threats.
- Assisted with security procedures by validating purchases against receipts.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
Sales Associate
Ross Stores
Gainesville
03.2020 - 11.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Janitor
Amazon sizemore
Jacksonville
02.2018 - 12.2020
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Keep a log book of daily tasks completed for record keeping purposes.
- Follow established safety procedures while operating machinery and using chemicals.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Empty wastebaskets and trash containers.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Sweep, mop and vacuum floors of all areas.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Respond promptly to maintenance requests for repairs or replacements of fixtures or fittings.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Responded to emergency cleaning requests to meet client expectations.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
Education
High School Diploma -
William M Raines High School
Jacksonville, FL06-2021
Skills
- Customer service
- Visitor management
- Promotional material distribution
- Security awareness
- Record keeping
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Complaint handling
- Professional appearance
- Customer engagement
- Problem-solving abilities
- Facility cleaning
- Team building
Timeline
Door Greeter
Walmart Stores,INC
06.2024 - Current
Sales Associate
Ross Stores
03.2020 - 11.2022
Janitor
Amazon sizemore
02.2018 - 12.2020
High School Diploma -
William M Raines High School