Rodolfo DeOliveira
Deerfield Beach
Summary
Engaging Guest Greeter with strong skills in issue resolution and team collaboration. Expertise in creating welcoming environments and ensuring safety compliance while enhancing customer satisfaction. Proven ability to drive positive guest interactions and operational efficiency through effective communication and proactive assistance.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Door Greeter
Boston Habour Hotel
Boston
06.2018 - Current
- Greeted guests warmly to create a welcoming environment.
- Assisted guests with inquiries and provided local information.
- Monitored entrance traffic to ensure smooth guest flow.
- Collaborated with security staff to maintain safety standards.
- Handled guest feedback and resolved issues promptly.
- Greeted customers as they entered the building and provided directions to their desired destination.
- Communicated with management regarding customer complaints or concerns in a timely manner.
- Assisted various departments by performing tasks such as stocking shelves and cleaning spills.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Coordinated parking lot traffic during busy times of day to ensure smooth flow of vehicles.
- Maintained positive working relationship with fellow staff and management.
Import Export Specialist
Halliburton Energy Services
Macae
10.2014 - 05.2015
- Coordinated international shipments, ensuring regulatory compliance and timely delivery.
- Managed customs documentation, facilitating efficient import and export processes.
- Reviewed import and export documentation to ensure compliance with customs regulations.
- Maintained records of all imports and exports in accordance with government regulations.
- Monitored changes in trade regulations affecting import/export activities.
- Analyzed shipping costs to optimize transportation strategies.
- Communicated with suppliers and logistics partners to enhance operational efficiency.
- Maintained accurate records of inventory and shipment status updates.
Education
Bachelor of Arts -
Univale
Minas Gerais, Brazil07-2007
Skills
- Guest greeting
- Guest assistance
- VIP assistance
- Customer service
- Complaint handling
- Issue resolution
- Conflict management
- Communication skills
- Strong interpersonal skills
- Traffic monitoring
- Safety compliance
- Hospitality service expertise
- Adaptability and flexibility
- Problem solving
- Troubleshooting
- Customer relationship management
- Inventory management
- Foreign language proficiency
- Team collaboration
- Excellent communication
Languages
Portuguese
Native/ Bilingual
English
Professional
French
Limited
Certification
Oil and Gas Certificates
Timeline
Door Greeter
Boston Habour Hotel
06.2018 - Current
Import Export Specialist
Halliburton Energy Services
10.2014 - 05.2015
Bachelor of Arts -
Univale