Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Osei Owusu

The Bronx

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

Door Greeter

Burlington Coat Factory
Hanover
07.2024 - Current
  • Offered customer support by directing to designated locations and connecting with specific personnel.
  • Greeted and assisted customers to foster positive experiences.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Maintained knowledge of store layout to better assist customers with product location.
  • Monitored surveillance cameras to ensure safety of customers and staff members.

Claims Officer

Social Security and National Insurance Trust, SSNIT
Accra
01.2020 - 05.2024
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Precisely calculated refunds, premiums, and adjustments.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation

Administrative Assistant

Sky Petroleum Company
Accra
01.2014 - 11.2019
  • Handled confidential documents in an organized fashion according to established protocol.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Facilitated communication between different departments within the organization.

Education

Bachelor of Arts - Human Resource Management

Central University Collage
Accra, Ghana
05-2011

Skills

  • Customer service
  • Front desk operations
  • Team collaboration
  • Organizational skills
  • Greeting customers
  • Safety awareness
  • Call answering and routing

References

References available upon request.

Timeline

Door Greeter

Burlington Coat Factory
07.2024 - Current

Claims Officer

Social Security and National Insurance Trust, SSNIT
01.2020 - 05.2024

Administrative Assistant

Sky Petroleum Company
01.2014 - 11.2019

Bachelor of Arts - Human Resource Management

Central University Collage

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Michael Osei Owusu