Summary
Overview
Work History
Education
Skills
Timeline
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Summary

Dynamic leader and entrepreneur with a proven track record at ICON Roofing & Construction, LLC, and Dfw Watches, excelling in financial management and customer relations. Spearheaded operations to enhance client satisfaction and streamline business processes, achieving significant repeat business. Expert in relationship building and operations management, with a knack for profit optimization and team collaboration.

Overview

2017
2017
years of professional experience

Work History

Owner/Finance Manager

ICON Roofing & Construction, LLC
  • Managed day-to-day business operations including writing new contracts, collecting all accounts receivables and paying out all 1099 employees and vendors weekly.
  • Developed and maintained strong relationships with clients by keeping them updated daily with their job’s progress. Answered calls and emails in a timely manner, therefore resulting in repeat business, referrals and positive recommendations for our company online.
  • Oversaw daily operations, i.e filing city permit requests, customers’ HOA paperwork, filing insurance claims and following up with insurance companies for supplements. Managed the company calendar, scheduling all appointments and coordinated schedules between customers and vendors. Managed and updated the company’s CRM daily ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing customers exceptional personal one on one service every day.

Owner/Operations Manager

Dfw Watches
10.1995 - 11.2016
  • Bought and sold used, returned and/or last years’ models of watches from major jewelry stores. Employed a jeweler to fix them to 99% new and the resold them online, on my own website and on EBay for over 20 years.
  • Ran everything in the company on my own for 10 years, then hired and managed 5-10 1099 employees to list, sell, and pack the watches.

Education

General Studies

University of Southern California
Los Angeles, CA

Bachelor Of Science - Business Administration

The University of Texas At Dallas
Richardson, TX
12.1995

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Operations management
  • Business management
  • Financial management
  • Profit and loss analysis
  • Marketing tactics
  • Contract negotiation expertise
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Effective leader
  • Scheduling
  • Quality assurance
  • Inventory management
  • Employee relations
  • Employee scheduling
  • Budget control

Timeline

Owner/Operations Manager

Dfw Watches
10.1995 - 11.2016

Owner/Finance Manager

ICON Roofing & Construction, LLC

General Studies

University of Southern California

Bachelor Of Science - Business Administration

The University of Texas At Dallas

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