Visual Studio
Cameron Potteiger
Phoenix,AZ
Summary
Dynamic IT Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
8
8
years of professional experience
8
8
Languages
Work History
IT Analyst
Circle K
Phoenix, AZ
01.2021 - Current
Marketing Systems Analyst
MARATHON PETROLEUM CORPORATION
04.2017 - 12.2020
- Constructing applications using C# and ASP.Net to increase productivity of coworkers
- Creating NPrinting reports from Qlikview dashboards for insight into business
- Producing and maintaining Qlikview Dashboards for reporting of different business functions
- Assisting with migration of databases and upgrade of CRM environment from 2013 to 2016
- Assisted in migration of servers from on-premises environment to AWS
- Providing support for end users on Qlikview, CRM, and created applications.
Sr. Service Desk Specialist
ROYAL PERSONNEL SERVICES
05.2016 - 04.2017
- Handled calls from corporate and refinery employees resolving technical support issues
- Imaged and managed inventory of assets through Dell KACE Agent
- Delegated tickets through HEAT Service Desk portal to manage workload of Service Desk team
- Created and managed users in TMW and TMT systems
- Provisioned users through Microsoft Exchange, Active Directory, and Microsoft Lync.
Desktop Support Analyst
INSIGHT GLOBAL, Reverse Mortgage Solutions
06.2015 - 03.2016
- Provided support for employees across the country to troubleshoot technical issues
- Handled the imaging of equipment with SCCM
- Managed employee and asset records for Tempe office
- Assisted with network management of switches and ports
- Served as point-of-contact for vendors regarding service needs for equipment.
Helpdesk Engineer
ROYAL PERSONNEL SERVICES
12.2014 - 05.2015
- Provided deskside and remote support for all Marcolin employees
- Assisted in troubleshooting and resolving issues with business hardware and software
- Ensured employees had proper access to systems through Active Directory and Lotus
- Maintained an inventory and donation of IT equipment with closure of office.
IT Support Specialist
HERSHA HOSPITALITY MANAGEMENT
06.2013 - 10.2014
- Provided local and remote deskside support at over 200 managed hotel properties
- Maintained Active Directory of all users and assets of the company and owned properties
- Created Acronis system image to reduce deployment from two hours to twenty minutes
- Assisted company with transition from Exchange to Google Apps.
Education
Bachelors of Science - Computer Science And Programming
Central Penn College
Enola, PASkills
Detail-oriented
Able to balance numerous tasks
Personable
Adept at instructing others
Patience with others
Highly focused
Software
Qlikview
NPrinting
PowerBI
MS Dynamics CRM
SSMS
TOAD DataPoint
SSIS
Active Directory
Trimble TMW
PDI Telapoint
Timeline
IT Analyst
Circle K
01.2021 - Current
Marketing Systems Analyst
MARATHON PETROLEUM CORPORATION
04.2017 - 12.2020
Sr. Service Desk Specialist
ROYAL PERSONNEL SERVICES
05.2016 - 04.2017
Desktop Support Analyst
INSIGHT GLOBAL, Reverse Mortgage Solutions
06.2015 - 03.2016
Helpdesk Engineer
ROYAL PERSONNEL SERVICES
12.2014 - 05.2015
IT Support Specialist
HERSHA HOSPITALITY MANAGEMENT
06.2013 - 10.2014
Bachelors of Science - Computer Science And Programming
Central Penn College