Microsoft Excel
Mohamed Mohamed
Mobile Technician/Software Technician
San Diego,California
Summary
I am a business undergraduate with over eight years’ experience in sales and customer service in the electronic retail industry. My strong communication skills and passion for all kinds of electronics has contributed to developing excellent sales skills and techniques to improve profitability and customer satisfaction. First-rate technician with 8 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in cell phone repairsand subject matter expert on software. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Seeking to obtain a position as a CyberSecurity Analyst responsible for assisting in the operation of threat analysis in an active environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Software Technician
MobileCom
Lemon Grove, CA
07.2013 - Current
- Manage cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Provide quality customer service
- Accept customer desktop and laptop systems for in-store repairs
- Check system software
- Perform all repairs with utmost concern for customer privacy
- Maintained comprehensive knowledge of hardware, software, trends, and new releases
- Ey Achievements:
- Rapidly learnt the information for all products in the store
- Successfully contributed to increasing the sales and profitability
- Gained skills of processing payments
- Commended for providing excellent customer service.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
DAL Global Services
San Diego, CA
04.2018 - 09.2018
- Communicates with Operations, Flight Crew personnel and other ground personnel concerning arrival/departure information in a professional manner
- Work in the baggage make-up area and prioritize baggage load for delivery to the proper aircraft for loading
- Arrives to work on time and at assigned gate to ensure prompt servicing of the aircraft and on time departures
Education
Associate Degree - Business
Mesa College
California Guard Card securitytrainingonline.com - undefined
BBA - Business Information Systems
San Diego State University
San Diego, CA 01.2022 - 05.2024
Skills
Data recovery
Technical issues analysis
Customer service expert
Desktop support
Software diagnosis
MS Office
Interpersonal Communication
Active Listening
Multitasking Abilities
Leadership
Application support
Software
Microsoft Word
Windows OS
Mac OS
IOS
Android Software
Malware Analysis
Timeline
BBA - Business Information Systems
San Diego State University
01.2022 - 05.2024
DAL Global Services
04.2018 - 09.2018
Software Technician
MobileCom
07.2013 - Current
Associate Degree - Business
Mesa College