Summary
Overview
Work History
Education
Skills
Timeline
Civic Organizations
Tristan Adams

Tristan Adams

I.T. Professional
Oklahoma City,OK

Summary

Detail-oriented I.T. professional with extensive experience in
telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience while providing Tier 1 and 2 support knowledge.

Overview

2
2
years of professional experience

Work History

IT Software Support Technician

Osiris Software
Edmond, OK
04.2020 - Current
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Provided Tier 1 & 2 IT support to non-technical internal users through desk-side support services
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data
  • Integrated Salesforce CRM and other customer relationship management software into support operations

Merchandise Supervisor

Bed Bath & Beyond
Lawton, OK
10.2017 - 07.2022
  • Trained, mentored, and oversaw team members to drive performance and sales excellence
  • Answered customer questions regarding store merchandise, department information, and pricing
  • Set schedules and delegated merchandising/pricing assignments to achieve demanding targets under tight deadlines

General Merchandise Expert

Target
Lawton, OK
04.2020 - 09.2021
  • Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make applicable suggestions
  • Resolved customer complaints and escalated to store management for enhanced support to drive positive customer experiences

Administrative Assistant

Carriage Services
Lawton, OK
10.2016 - 06.2021
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel
  • Provided personal assistance, emotional support, and personal care to over 1,100 clients in 5 years

Education

Bachelor of Science - Information Technology

Cameron University, Lawton, OK
05.2022

Also obtained an Associate in Applied Science degree for I.T. upon graduation

Cumulative GPA: 3.285

High School Diploma -

Macarthur High School, Lawton, OK
05.2018

Cumulative unweighted GPA: 3.75

Skills

  • Resolving Problems and Incidents
  • Data Recovery
  • Microsoft Windows and Office
  • Customer Support Needs Assessment
  • Software Evaluation
  • Help Desk Support
  • Technical Troubleshooting
  • Analytical and Methodical
  • Training Material Development
  • Call Center Operations
  • Tracking and Documentation
  • User Support and Troubleshooting
  • Organizational Skills
  • Issue and Resolution Tracking
  • Remote Technical Support
  • Device Installation
  • Training Junior Team Members
  • Software Release and Rollout
  • Personalization Expertise
  • Adobe Creative Cloud
  • Online Chat Support
  • Employee Computer Support
  • De-Escalation Techniques
  • Switches and Routers
  • Windows Operating System
  • Instructing Users
  • Marketing Strategy Development
  • Campaign Performance Tracking
  • Microsoft SharePoint
  • Social Media Content Creation
  • Direct Email Campaigns
  • Tradeshow Representation
  • Website Creation

Timeline

IT Software Support Technician - Osiris Software
04.2020 - Current
General Merchandise Expert - Target
04.2020 - 09.2021
Merchandise Supervisor - Bed Bath & Beyond
10.2017 - 07.2022
Administrative Assistant - Carriage Services
10.2016 - 06.2021
Cameron University - Bachelor of Science, Information Technology
Macarthur High School - High School Diploma,

Civic Organizations

I enjoy giving back to my community through community service. Throughout high school, college, and now I am actively involved in all branches of the Kiwanis organization. I have served in many leadership positions throughout my journey so far and I continue to be motivated to give back as I am so grateful for all that has been given to me.

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Tristan AdamsI.T. Professional