Amille Boyd
Upper Marlboro,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position in the technical world. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
IT Software Support Technician
Full Circle Martial Arts Academy
District Heights, MD
06.2019 - Current
- Assisted company in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Intern
Swirled
Tempe, AZ
11.2018 - 03.2019
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Contributed to team-based IT projects by lending assessment and management services.
- Helped department set up equipment for meetings, events and operations.
- Contributed within team environment by assisting and interfacing with full-time software engineers.
- Supported team needs with research and problem-solving abilities.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Some College (No Degree) - Information Technology
Skills
- Interpersonal Skills
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Analytical and Methodical
- Multitasking and Prioritization
- Computer Diagnostics
- Highly Professional
- Friendly and Patient
- Resolving Problems and Incidents
- Active Listening
- Attention to Detail
Timeline
IT Software Support Technician - Full Circle Martial Arts Academy
06.2019 - Current
Intern - Swirled
11.2018 - 03.2019
University of Advancing Technology - Some College (No Degree), Information Technology