Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric King

Sachse,TX

Summary

Skilled Technologist with over 20 years of experience configuring computers, servers and peripheral devices to work within established company. A dedicated and devoted troubleshooter with a deep understanding of system architecture. Skilled with a broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Overview

22
22
years of professional experience

Work History

Technology Support Group Technician

United Parcel Service, UPS
Mesquite, TX
07.2006 - Current
  • Installing, configuring and troubleshooting network routers, switches, wireless access points and servers. Monitors network performance for customer satisfaction for over 5K employees in multiple building locations. Maintains servers and systems to keep networks fully operational during peak periods.
  • Performs duties in accordance within company standards, policies and regulatory guidelines to promote a safe working environment.
  • Obtained the required knowledge of the systems architecture and emerging technologies. Possess strong oral and written communication. Develops planning, organization, decision making, problem solving, accountability, initiative, analysis and judgment skills.
  • Participates in team building activities, providing technical leadership to team members.
  • Increased customer satisfaction by resolving issues

Technician

United Parcel Service, UPS
Mesquite, TX
03.2000 - 07.2006
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Completed job reports and logs immediately following service calls.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Associate of Science - Network And System Administration

Computer Learning Center
Garland, TX
10.2000

Skills

  • Network Technology
  • Information Technology
  • Network Configuration
  • Troubleshooting Network Issues
  • Installation Coordination
  • Hardware Replacement
  • Computer System Maintenance
  • Resolving Problems and Incidents
  • Technician support

Timeline

Technology Support Group Technician

United Parcel Service, UPS
07.2006 - Current

Technician

United Parcel Service, UPS
03.2000 - 07.2006

Associate of Science - Network And System Administration

Computer Learning Center

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Eric King