Michaela Prince

• Diagnose and troubleshoot hardware, software and network issues, LAN/WAN
• Research and identify solutions to technical problems
• Develop and implement preventive maintenance procedures
• Install, configure and maintain computer network connections
• Break down and evaluate user problems, using test scripts, personal expertise, and probing questions
• Monitored system performance to identify potential issues

ACHIEVEMENTS

• January 2023, Gold Standard Technician
• March-December 2023, Top Technician
• 2023 3rd Quarter, Red Hat (Master) Technician

• Store and retrieve data; ability to rapidly communicate patient information in legible format; improved medication safety through increased legibility, which potentially decreases risk of medication errors
• Performing critical labs and tests and sending results to members of patient’s medical team
• Lifting/moving 70-200 lbs of weight with equipment individually and 200+ lbs with other team members
• Cultivated interpersonal skills by building positive relationships with others
• Managed time efficiently in order to complete all tasks within deadlines

• Instructing patients about medicine, special diets, and follow-up/discharge procedures should anything go wrong.
• Obtain vitals and medical history for up to 8 physicians per day and in patient's records requests.
• Obtained client medical history, medication information, symptoms, and allergies
• Performed medical records management, including filing, organizing and scanning documents by utilizing clinical software and other web based applications.

• Maintained diagnostic imaging equipment and materials
• Followed physician orders to ensure accuracy of image capture
• Explained imaging procedures to patients, offering comfort and assistance to up to 80 patients per day
• Proven ability to learn quickly and adapt to new situations
• Evaluated images for technical quality and accuracy.