Geoffrey Holmes
Ellington,CT
Summary
Skilled broadband technician with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer satisfaction; and training new hires. Motivated to learn, grow and excel in Cox Communications. Experienced technician with over 25 years of experience in broadband communications. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
39
39
years of professional experience
Work History
Core Technology Technician II
Cox Communications
Manchester, CT
01.1997 - Current
Perform all duties for residential core product technician. Installation and service of video, data, telephone, and home automation products. Currently undergoing training for installation of fiber optic residential services. Perform all tasks in accordance with Cox safety practices and OSHA guidelines. Maintain quality standards and customer satisfaction for internal and external clientele.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Currently active member of PALS program, mentoring and supporting newly hired technicians. Training them in all aspects of residential service, safety, and providing feedback and evaluating their performance.
Abatement Project Monitor and Instructor
Con-Test Analytical Laboratory
East Longmeadow, MA
08.1993 - 12.1996
- Instructor for lead paint abatement license class and asbestos abatement class. Performed sampling and laboratory analysis of lead paint and asbestos contaminated substances.
- Acted as project manager on several abatement projects.
- Responsible for all aspects of compliance with state and federal regulations and reporting.
Facility Manager
First Security Guard Services
Hartford, CT
03.1984 - 04.1994
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 15 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Integrated and maintained state of the art access control/alarm system.
- Developed customized training program for facilities of two Fortune 500 businesses. Trained contract employees in all aspects of operations.
- Prepared reports and schedules with accuracy
- Set and enforced departmental budgets, goals and deadlines
Education
No Degree - Conseling & Social Work
University of Connecticut
Storrs, CTSkills
- Troubleshooting Network Issues
- Collaborative Team Player
- Training Material Development
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Analytical and Methodical
- Customer Satisfaction
- Customer Communication and Empathy
- Friendly and Patient
- Creative Issue Resolution
Timeline
Core Technology Technician II
Cox Communications
01.1997 - Current
Abatement Project Monitor and Instructor
Con-Test Analytical Laboratory
08.1993 - 12.1996
Facility Manager
First Security Guard Services
03.1984 - 04.1994
No Degree - Conseling & Social Work
University of Connecticut
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